LeadBizOpsEngineer

**Our Purpose** _Mastercard powers economies and empowers people in 200 + countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._ **Title and Summary** ### Lead Biz Ops Engineer ### Who is Mastercard? At Mastercard technology, we work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results. About the Role The ITSM Service Operations team ensures Mastercard’s technology services operate reliably, securely, and at scale. We own the enterprise lifecycle for Change, Service Events, Incident, and Problem Management—balancing rapid innovation with operational stability. As our platforms and transaction volumes continue to grow, we are focused on evolving Service Operations through stronger governance, better automation, and a relentless focus on learning and prevention to support the next phase of Mastercard’s growth. The Service Operations Tooling team is seeking a highly motivated and experienced Lead Business Operations Site Reliability Engine