ARC'TERYX
Outdoor & Apparel
Lead
Neural analysis suggests this role is
optimal for Lead candidates.
“Lead at ARC'TERYX. Skills: Guest experience, Sales floor leadership, Community building. Lead store leadership team. Facilitate guest experience”
What You'll Achieve.
Unlock product guide potential; Support store reaching targets; Maximize sell-through
Industry & Context.
Lift up to 30 lbs, Available Black Friday, Available holiday season, Available one open shift, Available one close shift, Available one weekend shift
What They're Looking For.
Must Have
1+ year leadership experience, 1-2 years retail experience, Written and verbal communication
Nice to Have
Passion for customer service, Ability to set clear vision, Time management skills, Flexible and adaptable, Seek best solutions, Passion for getting outside
What You'll Do.
Lead store leadership team
Facilitate guest experience
Support in-store experience
Share technical product knowledge
Champion floor leadership
Oversee floor leadership
Share brand information
Provide coaching to product guides
Support store reaching targets
Perform visual merchandising
Communicate company initiatives
Communicate company policies
Communicate company priorities
Manage store business operations
Oversee sales targets
Network with partners
Maximize brand engagement
Manage opening procedures
Manage closing procedures
Respond to voicemails
Respond on social media
Deep dive into business pillars
Process guest transactions
Process used gear trade-ins
Perform product guide duties
Complete additional projects
How You'll Work.
Team & Collaboration
Work with Store Manager; Work with Assistant Manager; Collaborate with team; Collaborate with leadership
Communication Scope
Verbal communication; Written communication
Full Job Description
## Description Your Opportunity at ARC’TERYX: As a key member of the store leadership team, you will be working alongside the Assistant and Store Manager, leading a talented group of Product Guides and facilitating the guest experience. You are a part of every area of the retail store including experience, product, community, operations and people, and are inspired to seek out ways to evolve our practices. You are product-obsessed and seek any chance to get outside to experiment and learn firsthand how our product performs. You prioritize your connection with nature and celebrate others doing the same. You are passionate about committing to bold objectives both personally and professionally, and work closely with the Store Manager and Assistant Store Manager in providing coaching on people experience, guest experience, and business needs. You take the initiative, have strong assessment skills, and seek out and offer relevant feedback as you celebrate achievements within the store. You recognize that we create a better world, together. ## As an Arc’teryx Store Lead, here’s what you’d be doing Leading in alignment with the Arc’teryx Vision, Purpose and Values Supporting the entire in-store experience during your shift, with an acute awareness of what’s happening on the sales floor at any given moment Supporting product guides in delivering a world-class guest experience through authentically sharing technical product knowledge Championing floor leadership and exceptional guest experience by leading from the floor 5 days of the week Supporting the oversight and leadership of the floor which includes the five pillars of the business (experience, product, community operations and people) Building community by actively sharing brand information and event specifics with the team and guests, ensuring each individual feels invited to join in Coaching and providing feedback to product guides to unlock their potential and support the store in reaching targets Supporting in
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