LeadAssociate-Operations

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.  1-3 years Proficient in CSR24 and Applied EPIC applications, with expertise in ACORD25 Certificates of Insurance, ACORD27/28 Evidence of Property Insurance, Loss Runs, Endorsements, Policy Checking/Review, MVRs, and Renewals. Skilled in creating and updating templates, including assigning account manager names for streamlined operations. Accurately issue Certificates of Insurance (ACORD forms 24, 25, 27) using Applied EPIC and CSR24, ensuring compliance with client and carrier requirements. Enhance productivity in a night-shift environment by maintaining efficiency and accuracy under strict deadlines. Ensure adherence to quality benchmarks, efficiency targets, and deadlines to consistently deliver error-free outcomes. Conduct thorough policy reviews, manage template renewals, extract endorsements, and dispatch renewal certificates to clients promptly. Maintain and update Standard Operating Procedures (SOPs) to reflect regulatory changes and operational updates, ensuring process consistency. Provide effective troubleshooting and resolution of process-related queries, meeting defined turnaround times and quality sta