Company
LeadAssetProtectionInvestigator
“Lead Asset Protection Investigator. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Assists the Manager of Investigations with Asset Protection and shortage control programs. Lead the Investigations Center functions to provide support in proactively investigating instances of theft, fraud, safety, security, and policy violations”
What You'll Achieve.
protect the profitability of the company; reduce theft and loss; drive resolution and trend analysis; reduce company shortage
Industry & Context.
Ability to solve problems with consideration to all markets of the business; resolve incidents; trend analysis; resolve internal and external investigations; reduce company shortage; resolve incidents in accordance with company policy and procedures; Assess theft patterns and techniques
work schedules that mirror store operations, work rotating shifts as directed including days, nights, weekends and holidays, Ability to maintain a REAL ID or another acceptable form of identification for accessing federal facilities, make regular court appearances on the company’s behalf
What They're Looking For.
Must Have
3 or more years of applicable experience, Proficiency with Word, Excel, and Outlook, Computer and CCTV experience, Ability to lead and influence others through difficult or complex situations, Skilled in the detection and resolution of theft incidents, Ability to make critical decisions in high pressure situations, work ethic and ability to produce high quality work under deadline pressures, Ability to solve problems with consideration to all markets of the business, Ability to read, write, speak and understand English, Demonstrate interpersonal skills, Demonstrated ability to make regular court appearances on the company’s behalf, Ability to work rotating shifts as directed including days, nights, weekends and holidays, Ability to maintain a REAL ID or another acceptable form of identification for accessing federal facilities
Nice to Have
Wicklander-Zulawski Level or II Investigate Interviewing Techniques preferred, Experience with exception based reporting and other analytical tools preferred, LPQ or LPC
What You'll Do.
Assists the Manager of Investigations with Asset Protection and shortage control programs
Lead the Investigations Center functions to provide support in proactively investigating instances of theft
and policy violations
Embody the values of the of the Asset Protection Mission Statement
Lead and assist Asset Protection Investigators through complex investigations to resolve incidents and improve processes
Implement strategies to reduce theft and loss
Subject matter expert in exception-based reporting and CCTV
to identify and investigate theft
and policy violations
Produce reporting and Key Performance Indicators (KPIs) to drive resolution and trend analysis
Conduct dishonesty interviews to resolve internal and external investigations
Create functional Investigations Center schedules that meet business needs
Proactively and independently identify incidents of associate dishonesty
company policy violations
and external theft through exception-based reporting
and other investigative sources
Be a change agent and approach tasks with a collaborative and curious mindset
Provide recommendations on how to improve processes and reduce company shortage
Communicate effectively
and writing with leadership and store teams
Accurately and timely report all incidents to the appropriate chain of command
Be a resource to stores during critical incidents such as disaster recovery
Timely resolve requests for assistance such as phone calls
and e-mails with exceptional customer service
Provide stores instructions on how to resolve incidents in accordance with company policy and procedures
Subject matter expert surrounding theft behaviors and Belk apprehension guidelines
Assess theft patterns and techniques to identify organized retail crime activity
Create and maintain partnerships with stores and law enforcement through case assistance and participation in global
regional associations
Complete special projects and other duties as assigned
How You'll Work.
Team & Collaboration
cross-functional coordination; Lead and assist Asset Protection Investigators; Be a change agent and approach tasks with a collaborative and curious mindset; Communicate effectively, verbally, and writing with leadership and store teams; Create and maintain partnerships with stores and law enforcement; Complete special projects and other duties as assigned with a teamwork and collaborative approach
Communication Scope
Communicate effectively, verbally, and writing; Ability to read, write, speak and understand English
Process & Methodology
process management, resource planning, continuous improvement
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