LeadAnalyst-TotalService(Operations)

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about [our mission](https://wise.jobs/our-mission) and [what we offer](https://wise.jobs/what-we-offer). THE ROLE We’re looking for a Lead Data Analyst who is passionate about our mission of Money Without Borders to partner with our operational teams to help drive data-driven decisions that would support our fast-growing product through scaling and optimising the team. As a Lead Data Analyst, you’ll drive analytics within a dedicated customer operations model where we improve how we resolve complex and time‑sensitive customer issues—speed, reliability, quality, and end‑to‑end outcomes—and scale what works across our wider Operations teams Most importantly, you’ll collaborate closely with your operational leads, as well as workforce management, quality, training, and knowledge management, to bring your insights into real change for our customers and help drive our mission! Here’s how you’ll be contributing: * Analytical Capacity Planning and Forecasting. Focus on building and refining analytical models for strategic capacity planning. Take ownership of forecasting efforts to align with business growth and operational demands. * Data Pipeline Ownership. Take ownership of data pipelines to maintain and improve data flow, ensuring reliability and accuracy of data that drives high-stakes servicing interventions at scale. * Predictive Modeling and Cause and Effect Analysis. Develop and implement robust models to predict outcomes and perform cause and effect analysis to identify key drivers, optimise processes, and enhanc