Expeditors
logistics
LeadAgent/SupervisorWarehouseManagement,CFSOperations
“Lead Agent/ Supervisor -Warehouse Management, CFS Operations at Expeditors. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Ensure execution of CFS activities thru active management of warehouse operations to adhere to OM customers’ requirements.. Monitor and coordinate daily inbound and outbound activities to ensure timely and accurate execution.”
What You'll Achieve.
Ensure execution of CFS activities thru active management of warehouse operations to adhere to OM customers’ requirements.; All inbound and outbound activities are executed in accordance with customer SOPs, compliance standards such as CTPAT and service KPIs.; Track and validate key performance indicators (KPIs) such as order accuracy, on-time arrival for loading/unloading and shipment turnaround time — with a focus on vendor, carrier, and 3PL warehouse performance.
Industry & Context.
analytical skills; Proven problem-solving abilities.
What They're Looking For.
Must Have
Minimum 3 years’ experience in freight forwarding or carrier industry required., Must possess knowledge and hands-on experience in Order Management operations., Must have basic communication skills and emotional intelligence to represent the company professionally and competently at all times.
Nice to Have
Bachelor's degree in Business Administration, Supply Chain, or a related field (preferred).
What You'll Do.
Ensure execution of CFS activities thru active management of warehouse operations to adhere to OM customers’ requirements.
Monitor and coordinate daily inbound and outbound activities to ensure timely and accurate execution.
Identify and escalate discrepancies such as short-ship (missing items)
over-ship (excess items)
and mis-ship (wrong items or destinations) to Order Management local team for immediate resolution.
Validate that the level of skills/ qualification/ labor supply of existing CFS SP in accordance to customer specific SOPs requirement.
Ensuring alignment between customer specific priorities is in line with warehouse execution plans.
Supervise the execution of receiving
and loading activities.
Share volume forecast (if available) to CFS SP and prepare for peak season planning and volume surges.
Ensure reported metrics reflect actual performance through regular audits
Maintain and update an exception log
ensuring timely resolution and root cause analysis of service failures.
Ensure adherence to customer SOPs
and local customs regulations.
Conduct random checks on cargo handling
and documentation to ensure quality and compliance.
Support internal and external audits by providing accurate operational data and documentation.
Identify operational process gaps and collaborate with internal and external stakeholders to implement corrective and preventive actions through CAPA management.
Support customer visits and audits by presenting warehouse operations and performance metrics.
Ensure the warehouse environment is audit-ready
and compliant with security protocols.
How You'll Work.
Team & Collaboration
Act as the on-site liaison between Order Management local team and 3PL warehouse.; Communicate daily operational plans, special instructions, and urgent requirements to the warehouse team.; Responsible for training of the CFS SP to meet Expeditors’ requirements.; Participate in regular service provider review meetings with Order Management local team and 3PL warehouse to drive service improvements.
Communication Scope
Good communication skills in English.; basic communication skills
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