Expeditors
logistics
LeadAgent/SupervisorWarehouseManagement,CFSOperations
“Lead Agent/ Supervisor -Warehouse Management, CFS Operations at Expeditors. Skills: warehouse operations, process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Ensure execution of CFS activities thru active management of warehouse operations to adhere to OM customers’ requirements.. Monitor and coordinate daily inbound and outbound activities to ensure timely and accurate execution.”
What You'll Achieve.
adhere to OM customers’ requirements; ensure timely and accurate execution; immediate resolution of discrepancies; meet Expeditors’ requirements; drive service improvements
Industry & Context.
Proven problem-solving abilities.; analytical skills.
What They're Looking For.
Must Have
Minimum 3 years’ experience in freight forwarding or carrier industry required., Must possess knowledge and hands-on experience in Order Management operations., Good communication skills in English., Proficient in Microsoft Office., analytical skills., Proven problem-solving abilities., Must have basic communication skills and emotional intelligence to represent the company professionally and competently at all times.
Nice to Have
Bachelor's degree in Business Administration, Supply Chain, or a related field (preferred).
What You'll Do.
Ensure execution of CFS activities thru active management of warehouse operations to adhere to OM customers’ requirements.
Monitor and coordinate daily inbound and outbound activities to ensure timely and accurate execution.
Identify and escalate discrepancies such as short-ship (missing items)
over-ship (excess items)
and mis-ship (wrong items or destinations) to Order Management local team for immediate resolution.
Validate that the level of skills/ qualification/ labor supply of existing CFS SP in accordance to customer specific SOPs requirement.
Ensuring alignment between customer specific priorities is in line with warehouse execution plans.
Communicate daily operational plans
and urgent requirements to the warehouse team.
Supervise the execution of receiving
and loading activities.
Share volume forecast (if available) to CFS SP and prepare for peak season planning and volume surges.
Responsible for training of the CFS SP to meet Expeditors’ requirements.
Track and validate key performance indicators (KPIs) such as order accuracy
on-time arrival for loading/unloading and shipment turnaround time — with a focus on vendor
and 3PL warehouse performance.
Ensure reported metrics reflect actual performance through regular audits
Maintain and update an exception log
ensuring timely resolution and root cause analysis of service failures.
Ensure adherence to customer SOPs
and local customs regulations.
Conduct random checks on cargo handling
and documentation to ensure quality and compliance.
Support internal and external audits by providing accurate operational data and documentation.
Identify operational process gaps and collaborate with internal and external stakeholders to implement corrective and preventive actions through CAPA management.
Participate in regular service provider review meetings with Order Management local team and 3PL warehouse to drive service improvements.
Support customer visits and audits by presenting warehouse operations and performance metrics.
Ensure the warehouse environment is audit-ready
and compliant with security protocols.
How You'll Work.
Team & Collaboration
Act as the on-site liaison between Order Management local team and 3PL warehouse.; Collaborate with internal and external stakeholders to implement corrective and preventive actions through CAPA management.; Participate in regular service provider review meetings with Order Management local team and 3PL warehouse to drive service improvements.
Communication Scope
Good communication skills in English.; basic communication skills
Applying for this Lead Agent/ Supervisor -Warehouse Management, CFS Operations role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
What do employees actually say about Expeditors?
Real rants from real employees. Read before you apply.