Expeditors
Logistics
LeadAgentCustomerService&ReportingSpecialist
“Lead Agent - Customer Service & Reporting Specialist at Expeditors. Skills: Customer Service, Reporting, Logistics Operations. Support Monthly and Quarterly Business Reviews. Assist in implementing customer strategic initiatives”
Industry & Context.
Problem solving
What They're Looking For.
Must Have
University’s degree in Logistics, Supply Chain, Business Administration, or related field, 3–5 years’ experience in logistics, ocean operations, or supply chain management
Nice to Have
Experience handling key accounts or US retailers, Analytical and reporting skills (Excel, Power BI or similar tools preferred), Communication and stakeholder management skills
What You'll Do.
Support Monthly and Quarterly Business Reviews
Assist in implementing customer strategic initiatives
Assist in operational improvements
Coordinate with internal teams to ensure service expectations
Share improvement opportunities with stakeholders
Support customer visits
Support operational meetings
Prepare operational reports
Prepare dashboards for customer
Prepare dashboards for internal management
Ensure data consistency across reporting platforms
Analyze operational data to identify trends
Analyze operational data to identify issues
Analyze operational data to identify improvement opportunities
Provide insights based on data analysis
Provide recommendations based on data analysis
Monitor shipment execution
Monitor operational performance
Coordinate with carriers regarding space
Coordinate with carriers regarding equipment availability
Coordinate with carriers regarding operational issues
Monitor potential disruptions
Support operational huddles
Provide updates on shipment status
Provide updates on risk areas
Coordinate with internal teams to resolve operational issues
How You'll Work.
Team & Collaboration
Internal operations teams; Customer collaboration
Communication Scope
Stakeholder communication
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