Expeditors
Logistics
LeadAgent-CustomerService&ReportingSpecialist
Neural analysis suggests this role is
optimal for mid candidates.
“Lead Agent - Customer Service & Reporting Specialist at Expeditors. Skills: Customer Experience, Reporting, Data Analysis, Operational Oversight. Support business reviews with customer. Implement customer strategic initiatives”
Industry & Context.
Problem solving
What They're Looking For.
Must Have
University’s degree in Logistics, Supply Chain, Business Administration, or related field, 3–5 years’ experience in logistics, ocean operations, or supply chain management, analytical and reporting skills, communication and stakeholder management skills, Ability to manage multiple priorities
Nice to Have
Experience handling key accounts, Experience handling US retailers, Excel, Power BI or similar tools proficiency
What You'll Do.
Support business reviews with customer
Implement customer strategic initiatives
Implement operational improvements
Coordinate with internal teams
Ensure service expectations are met
Share improvement opportunities
Support customer visits
Support operational meetings
Prepare operational reports
Prepare dashboards for customer
Prepare dashboards for internal management
Ensure data validation
Ensure data consistency
Analyze operational data
Identify improvement opportunities
Provide recommendations
Monitor shipment execution
Monitor operational performance
Coordinate with carriers
Monitor potential disruptions
Support operational huddles
Provide updates on shipment status
Provide updates on risk areas
Resolve operational issues
How You'll Work.
Team & Collaboration
Internal operations teams; Internal teams
Communication Scope
Stakeholder management
Full Job Description
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350 locations across six continents. Expeditors' promise, "You'd be surprised how far we'll go for you." is not mere hype; it is our commitment to go beyond the expectations of what companies need from a global logistics provider. Our culture is about exceeding our customers' expectations and providing a place for our employees to make a career. Expeditors Ho Chi Minh City is recruiting Lead Agent - Customer Service & Reporting Specialist as below: The Account Operations & Reporting Specialist will support the management of Global account by overseeing operational performance, providing reporting and insights, and ensuring a high level of customer experience. This role works closely with internal operations teams and the customer to ensure smooth execution and continuous service improvement. Position Reports To : Manager - Order Management. Key Responsibilities 1. Customer Experience: * Support Monthly and Quarterly Business Reviews with the customer. * Assist in implementing customer strategic initiatives and operational improvements. * Coordinate with internal teams to ensure service expectations are met. * Share market updates, best practices, and improvement opportunities with stakeholders. * Support customer visits and operational meetings when required. 2. Reporting & Data Analysis: * Prepare operational reports and dashboards for customer and internal management. * Ensure data accuracy, validation, and consistency across reporting platforms. * Analyze operational data to identify trends, issues, and improvement opportunities. * Provide insights and recommendations based on data analysis. 3. Operational Oversight: * Monitor shipment execution and operational performance . * Coordinate with carriers regarding space, equipment availability, and operational issues. * Monitor potential d
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