Expeditors
Logistics
LeadAgentCustomerService&ReportingSpecialist
“Lead Agent - Customer Service & Reporting Specialist at Expeditors. Skills: Customer Experience, Reporting, Data Analysis, Operational Oversight. Support business reviews with customer. Implement customer strategic initiatives”
Industry & Context.
Problem solving
What They're Looking For.
Must Have
University’s degree in Logistics, Supply Chain, Business Administration, or related field, 3–5 years’ experience in logistics, ocean operations, or supply chain management, analytical and reporting skills, communication and stakeholder management skills, Ability to manage multiple priorities
Nice to Have
Experience handling key accounts, Experience handling US retailers, Excel, Power BI or similar tools proficiency
What You'll Do.
Support business reviews with customer
Implement customer strategic initiatives
Implement operational improvements
Coordinate with internal teams
Ensure service expectations are met
Share improvement opportunities
Support customer visits
Support operational meetings
Prepare operational reports
Prepare dashboards for customer
Prepare dashboards for internal management
Ensure data validation
Ensure data consistency
Analyze operational data
Identify improvement opportunities
Provide recommendations
Monitor shipment execution
Monitor operational performance
Coordinate with carriers
Monitor potential disruptions
Support operational huddles
Provide updates on shipment status
Provide updates on risk areas
Resolve operational issues
How You'll Work.
Team & Collaboration
Internal operations teams; Internal teams
Communication Scope
Stakeholder management
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