Mitsogo Inc
Cybersecurity
Lead-AccountManager
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optimal for Lead candidates.
“Lead - Account Manager at Mitsogo Inc. Skills: Customer Success Strategy, Team Leadership, Account Oversight. Lead team of CS Associates. Coach team of CS Associates”
What You'll Achieve.
Ensure team partners with IT administrators; Ensure team partners with CISOs; Secure global device fleets; Optimize global device fleets; Drive Hexnode's growth
Industry & Context.
Root cause analysis
Rotating shifts, Support 24/7 operations
What They're Looking For.
Must Have
6+ years in Customer Success/Account Management, 2+ years direct people management, Managing and retaining high-value enterprise accounts, Building or improving internal workflows, Building or improving CS playbooks, Building or improving health-scoring models, Translate raw data into strategies, Exceptional English proficiency, Bachelor's degree in business, Bachelor's degree in Information Technology
Nice to Have
UEM expertise, Security Trusted Advisor
What You'll Do.
Lead team of CS Associates
Coach team of CS Associates
Inspire team of CS Associates
Conduct performance reviews
Conduct technical training sessions
Create development plans
Implement CS playbooks
Identify friction points
Create scalable solutions
Create data-backed solutions
Streamline customer journey
Align local initiatives
Serve as senior point of contact
Resolve technical hurdles
Resolve relationship hurdles
Oversee book of business
Identify expansion opportunities
Provide insights to Engineering
Provide insights to Product
Work with Talent Acquisition
How You'll Work.
Team & Collaboration
Global leadership; Engineering teams; Product teams; Sales teams; Support teams; Talent Acquisition
Communication Scope
English proficiency; Influence C-suite; Influence technical teams
Process & Methodology
Roadmap planning
Full Job Description
About Hexnode Hexnode is a global leader in Unified Endpoint Management (UEM), trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape. The role We are seeking a Customer Success Lead to spearhead our Customer Success operations in the Philippines. In this pivotal leadership role, you will move beyond individual account management to build and scale a high-performing team of Customer Success Associates. You will be responsible for defining the local Customer Success strategy, acting as a bridge between our Manila operations and global leadership. Your mission is to foster a culture of excellence, ensuring our team effectively partners with IT administrators and CISOs to secure and optimize their global device fleets. Note: This is a full-time, onsite role. Candidates must be available for rotating shifts to support our 24/7 global operations and international client base. Responsibilities Team Leadership & Coaching Lead, coach, and inspire a team of CS Associates. Conduct regular 1:1s, performance reviews, and technical training sessions to level up the team’s UEM expertise. Identify skill gaps within the team and create tailored development plans to ensure every member is equipped to function as a "Security Trusted Advisor." Process Optimization & Strategy Design, implement, and refine CS playbooks for onboarding, lifecycle management, and expansion to ensure a consistent, world-class customer experience. Proactively identify friction points in the deployment process and create scalable, data-backed solutions to streamline the customer journey. Partner with global leadership (Rachana) to align local initiatives with global business goals, ensuring the Customer Su
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