Capital One
Payments
LeadAccountExecutive-NetworkOperations—CertificationsCapabilities&ServiceQuality
Neural analysis suggests this role is
optimal for Lead candidates.
“Lead Account Executive - Network Operations—Certifications Capabilities & Service Quality at Capital One. Skills: Network operations, System testing, Client certification. Manage certification test design projects. Coordinate efforts with stakeholders”
What You'll Achieve.
Drive certification testing success; Optimize client support effectiveness
Industry & Context.
Troubleshoot issues; Resolve defects
What They're Looking For.
Must Have
High School Diploma or equivalent, 4+ years software development/testing
Nice to Have
Bachelor's in Engineering, CS, or IT, Payments industry experience, PMP certification
What You'll Do.
Manage certification test design projects
Coordinate efforts with stakeholders
Define certification requirements
Design and validate test scripts
Automate test operations
Maintain certification test scripts
Resolve test defects and system failures
Report progress to stakeholders
Communicate with program managers
Ensure project work within SLAs
Perform validation and control steps
Provide peer reviews and project support
Provide feedback on certification processes
Optimize client support
Contribute to project guides
Support compliance monitoring
How You'll Work.
Team & Collaboration
Cross-functional teams; Client collaboration; Vendor collaboration; Peer collaboration
Communication Scope
Client communication; Stakeholder communication; Training delivery
Process & Methodology
Release project leadership, Work prioritization, Project planning
Full Job Description
Lead Account Executive - Network Operations—Certifications Capabilities & Service Quality Capital One is looking for a Principal Associate Project Manager to support the boarding and ongoing system testing of participants on the Discover and Diners Club International (DCI) networks. The Project Manager will collaborate with product and functionality owners to define system testing requirements for network participants and then design, validate and publish scripts, including test automation design in response-simulator applications. Testing subjects focus on core network systems (such as authorizations, settlement and disputes) as well as specific functionality and products that support effective participation on our networks. In addition to designing test scripts for all interfaces, the Project Manager will be responsible for creating associate certification documents for the clients, training participant-facing certification test support staff, and trouble-shooting issues that may arise with applications used for testing purposes. The Project Manager will lead specific release projects and initiatives while contributing to others managed by peers, planning and prioritizing work accordingly in collaboration with clients, account executives, certification team leads, technology experts and vendors. This includes preparing and delivering documents, communication and training that drive certification testing program collaboration and success. This position is in Payments Operations and will be located in the US but will support a global certification team with regional offices in APAC (Singapore) and EMEA (UK). **Responsibilities:** * Manage certification test design projects across all interfaces, including direct interaction and coordination of efforts with product owners, system engineers, and information technology (IT) subject matter experts (SMEs), third-party vendors and other stakeholders * Define certification requirements in client-facing technical specificat
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