Amazon.com Services LLC
Project/Program/Product Management--Non-Tech, Program Management, transportation and logistics
LaunchProgramManager,LastMileLaunch
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“Launch Program Manager, Last Mile Launch at Amazon.com Services LLC. Skills: Program management, Operational readiness, Stakeholder management. Drive end-to-end operational readiness. Orchestrate cross-functional launch activities”
What You'll Achieve.
Successful Day 1 operations; Successful site launches
Industry & Context.
Data-driven decision making; Identify operational gaps; Implement solutions
Up to 50% travel
What They're Looking For.
Must Have
3+ years program management experience, 3+ years defining process improvement initiatives, Advanced Excel (Pivot Tables, VLookUps), SQL knowledge, Experience using data to drive improvements, Experience working cross functionally
Nice to Have
3+ years driving end to end delivery, 3+ years driving process improvements, Experience stakeholder management, Experience building processes, Experience project management, Experience building schedules
What You'll Do.
Drive end-to-end operational readiness
Orchestrate cross-functional launch activities
Own implementation of launch playbooks
Ensure operational excellence
Conduct comprehensive testing
Perform site validation
Serve as launch liaison
Develop readiness plans
Execute readiness plans
Track critical pre-launch milestones
Complete critical pre-launch milestones
Coordinate with stakeholder teams
Lead site readiness assessments
Develop launch processes
Standardize launch processes
Develop documentation
Standardize documentation
Establish quality control
Establish best practices
Manage concurrent site launches
Track progress against milestones
Communicate operational readiness
Partner with operations teams
Optimize launch procedures
Optimize training protocols
Ensure comprehensive testing
Validate operational systems
Provide training updates
Conduct readiness walks
Ensure launch documentation complete
Develop standardized processes
Perform hands-on operational validation
Support site leadership
Ensure launch protocols executed
Keep operational elements synchronized
Drive successful site launches
How You'll Work.
Team & Collaboration
Cross-functional teams; Site leadership teams; Operations teams; Technology teams; HR departments; Training departments
Communication Scope
Actionable metrics reporting
Process & Methodology
Program management, Project management, Schedules
Full Job Description
Application deadline: Jun 7, 2026 In this role, you will drive end-to-end operational readiness for Last Mile new launch sites. The Launch Manager will orchestrate cross-functional launch activities and stakeholder alignment, owning the implementation of launch playbooks while ensuring operational excellence through comprehensive testing and site validation protocols. You'll serve as the dedicated launch liaison for site leadership teams, developing and executing customized readiness plans to guarantee successful Day 1 operations. Your influence will extend across systems, staffing, training, and operations teams as you track and complete critical pre-launch milestones according to established timelines and quality standards. The successful candidate will combine strong project management capabilities with operational execution experience, demonstrating success in fast-paced launch environments and a track record of delivering complex, multi-stakeholder initiatives. Superior stakeholder management skills and the ability to drive alignment across various functions are crucial for success in this role. Join our team and help scale our Last Mile network through standardized launch excellence and operational readiness. Up to 50% travel, more during peak Key job responsibilities An effective Last Mile Launch Manager is committed to driving operational excellence by focusing on five strategic areas: (1) Launch Readiness, (2) Stakeholder Management, (3) Operational Validation, (4) Process Implementation, and (5) Site Excellence. By concentrating on these areas, the Launch Manager will contribute to the successful scaling of our Lat Mile network through: • Executing comprehensive launch playbooks and readiness plans, coordinating with multiple stakeholder teams across Operations, Technology, HR, and Training departments to ensure Day 1 success. • Leading site readiness assessments and validation protocols, identifying operational gaps and implementing solutions through cros
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