Glia
FinTech
LaunchManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Launch Manager at Glia. Skills: Implementation management, Client onboarding, Project management. Oversee client implementation projects. Manage project lifecycle”
What You'll Achieve.
Accelerate time-to-value; Drive maximum business impact; Ensure completion of deliverables
Industry & Context.
Problem solver
What They're Looking For.
Must Have
4+ years experience managing implementations, Understanding of APIs, Understanding of HTML, Understanding of network security, Hands-on experience configuring applications, Proven ability to coordinate multiple Client-facing projects, Experience collaborating across multiple teams, Project management skills, Background in technical consultancy
Nice to Have
Experience working in Contact Centers, Experience training end-users on systems, Experience within Financial Services, Experience within Insurance Industries, Experience within Healthcare Industries, Project management certification, Technical certification, Related professional coursework, Experience working in a consultancy role
What You'll Do.
Oversee client implementation projects
Manage project lifecycle
Serve as application configuration expert
Serve as project manager
Keep internal teams engaged
Keep external teams engaged
Translate deployment into ROI
Communicate value to stakeholders
Build project schedules
Maintain project schedules
Build communication plans
Maintain communication plans
Manage client expectations
Flag alignment issues
Train client administrators
Support operators through training
How You'll Work.
Team & Collaboration
Cross-functional teams; Sales team collaboration; Product team collaboration; Customer Success collaboration; Development team collaboration; Engineering team collaboration
Communication Scope
Written communication; Oral communication; Social interpersonal skills; Presentation skills
Process & Methodology
Project schedules, Communication plans, Test plans, RAID logs
Full Job Description
About Glia Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs. Glia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model. Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one.More information about Glia can be found at glia.com http://glia.com. The Role: As an Implementation Manager (Launch Manager), you’ll become a leading expert in all Glia products and be the face of Glia to our Clients as they onboard. Each Client has unique needs and you will need to act as a trusted advisor, providing technical and operational guidance to help them effectively leverage our products, drive maximum business impact, and accelerate time-to-value. The ideal candidate… - Is a seasoned implementation expert known for their attention to detail as well as their ability to see the big picture - Has led multiple onboarding projects simultaneously as the sole or lead project manager - Understands they are accountable for the success of a project and ensures their team gets the work done on time - Is excited to create new processes that drive efficiencies - Understands the importance of communication and the value of tight relationships, cross-functionally as well as within their direct team - Is a natural leader who uses influence to drive success Glia has a positive,
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