Remodel Health
LaunchCoordinator
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optimal for Entry candidates.
“Launch Coordinator at Remodel Health. Skills: customer onboarding, project management, client relationship management. Serve as the primary point of contact for new clients during their onboarding experience. Guide organizations through a defined timeline to implement their health benefits strategy”
What You'll Achieve.
providing flawless execution for onboarding new Remodel Health customers; successfully implement their health benefit strategy; oversee the new customer onboarding journey
Industry & Context.
solutions-focused, with problem-solving skills
Periodic travel is required to support onsite client launches, Extended hours are required during busy season
What They're Looking For.
Must Have
organizational and time management, Effective communicator with the ability to lead group discussions and provide clear direction, Confident using technology and willing to learn new software platforms, Detail-oriented and solutions-focused, with problem-solving skills, Team player with a humble, teachable attitude and a willingness to ask questions and grow, Comfortable working independently while collaborating across departments, Periodic travel is required to support onsite client launches, Extended hours are required during busy season
Nice to Have
1+ years of prior experience in Customer Service and/or Health Insurance
What You'll Do.
Serve as the primary point of contact for new clients during their onboarding experience
Guide organizations through a defined timeline to implement their health benefits strategy
Facilitate virtual kickoff calls and employee education sessions
occasionally supporting onsite events
Track project milestones
maintain accurate documentation
and monitor employee enrollments
Utilize project management skills to manage onboarding workflows
key stakeholder expectations
Proactively manage multiple onboarding projects at once while maintaining excellent service
Contribute to the ongoing improvement of internal processes and the customer experience
How You'll Work.
Team & Collaboration
Collaborate with Sales and Operations to ensure a seamless customer handoff; collaborating across departments
Communication Scope
Effective communicator with the ability to lead group discussions and provide clear direction
Process & Methodology
Utilize project management skills to manage onboarding workflows, key stakeholder expectations, communication, and reporting., Track project milestones, maintain accurate documentation, monitor employee enrollments
Full Job Description
Launch Coordinator We are Remodel Health, the health benefits platform that revolutionizes health benefits to resource organizations with missions that matter. Our platform shifts organizations from traditional, one-size-fits-all health insurance plans to an individualized health insurance experience for each employee and their family. We were founded on faith-based principles, and have a heart to serve all organizations, from small to large to enterprise. Historically, our core customer pipeline has consisted of churches, K-12 private schools, Christian higher education, and faith-based nonprofits. In recent years, we have grown to serve largely for-profit organizations of all sizes. Our team is collaborative, intentional, and prioritized. We care deeply for our customers and passionately believe there is a better way for employees to receive health benefits from their organization. Learn more about who we are here! Position Summary The Launch team is looking for a Launch Coordinator to join us in providing flawless execution for onboarding new Remodel Health customers. You will partner with an organization’s key decision makers to successfully implement their health benefit strategy. With this role, you will oversee the new customer onboarding journey for organizations that decide to partner with Remodel Health. If this sounds like you, explore the job specifics below. Responsibilities: Serve as the primary point of contact for new clients during their onboarding experience Guide organizations through a defined timeline to implement their health benefits strategy Facilitate virtual kickoff calls and employee education sessions, occasionally supporting onsite events Track project milestones, maintain accurate documentation, and monitor employee enrollments Utilize project management skills to manage onboarding workflows, key stakeholder expectations, communication, and reporting. Collaborate with Sales and Operations to ensure a seamless customer handoff Proactivel
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