Haleon

LATAMP2POperationsPerformanceLead

San José, Costa Rica FULL TIME
The Brief

“LATAM P2P Operations Performance Lead at Haleon. Skills: Process management, Cross-functional coordination, Vendor/stakeholder management, Operational metrics, Resource planning, Continuous improvement. Support or lead day to day delivery of P2P services across LATAM markets.. Assist in executing global and regional P2P strategies, projects, and initiatives.”

What You'll Achieve.

Ensure stable service delivery; Support improvement initiatives; Reinforce standard ways of working; Achieve key enterprise metrics such as DPO and POT

Industry & Context.

Problems you'll solve

Identify performance issues; Identify service delivery issues, trends, and root causes; Support corrective action tracking and resolution

What They're Looking For.

Must Have

Bachelor’s degree in Finance, Accounting, Business, or a related field., 5–8 years of relevant experience in P2P, Finance Operations, or Shared Services., Exposure to LATAM markets and multicultural environments., Experience working with or supporting outsourcedPO service providers., Understanding of internal controls, SOX, and operational risk., Exposure to process change, system upgrades, or transformation initiatives.

Nice to Have

Progress toward a professional qualification (CIMA / ACCA / ACA or equivalent)., MBA is desirable but not required.

What You'll Do.

Support or lead day to day delivery of P2P services across LATAM markets.

Assist in executing global and regional P2P strategies

and report on service delivery KPIs

and operational metrics.

Identify service delivery issues

Support the preparation of materials and insights for operational governance.

Participate in process improvement initiatives.

Collaborate with Technology and Global teams to support system improvements.

Support standardization

best-practice adoption

and knowledge sharing.

Contribute to cost awareness and efficient resource usage.

Support compliance with internal controls

and company policies.

and compliance culture.

How You'll Work.

Team & Collaboration

Working closely with the Regional and Global P2P leadership, internal stakeholders, and external BPO partners.; Work closely with cross‑functional stakeholders (Finance, Procurement, Treasury, IT) to support effective end‑to‑end P2P service delivery.; Collaborate with Technology and Global teams to support system improvements, automation, and digital enablement initiatives.

Process & Methodology

Support improvement initiatives, Support small‑to‑medium scale change activities, Support transformation activities

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