Cigna Healthcare
Healthcare
LargeCorporateClientExecutiveGermanspeaking
“Large Corporate Client Executive - German-speaking at Cigna Healthcare. Skills: Client management, German communication. Build working relationships with clients. Maintain working relationships with clients”
What You'll Achieve.
Long-term engagement; Client satisfaction
Industry & Context.
Problem solving; Taking ownership
What They're Looking For.
Must Have
Experience in client-facing role, Experience in customer support role, Fluent German language skills, Ability to manage competing priorities, Ability to meet deadlines, Familiarity with Microsoft Office tools, Working with data or reporting systems
Nice to Have
Knowledge of health insurance products, Knowledge of administrative processes, Experience working with brokers, Experience in account management, Experience supporting client meetings, Experience supporting client presentations, Experience creating training materials, Experience maintaining training materials
What You'll Do.
Build working relationships with clients
Maintain working relationships with clients
Build working relationships with brokers
Maintain working relationships with brokers
Support long-term engagement
Support client satisfaction
Resolve moderately complex queries
Resolve non-routine issues
Ensure clear communication
Ensure timely outcomes
Explain administrative processes
Support client management team
Identify opportunities to strengthen service delivery
Identify opportunities to expand business engagement
Respond to client enquiries
Respond to broker enquiries
Coordinate client meetings
Facilitate client meetings
Coordinate broker meetings
Facilitate broker meetings
Organise WebEx sessions
Contribute to presentations
Contribute to reporting
Contribute to data updates
Contribute to administrative processes
Ensure accuracy of account activity
Ensure visibility of account activity
How You'll Work.
Team & Collaboration
Client management team; German-speaking clients; German-speaking brokers
Communication Scope
Explaining complex information
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