DoorDash Mexico
LABSOperationsManager,MXO
Neural analysis suggests this role is
optimal for Manager candidates.
“LABS Operations Manager, MXO at DoorDash Mexico. Skills: Process management, Cross-functional coordination, Vendor management, Stakeholder management. Lead Lab teams. Manage SLAs”
Industry & Context.
Data-driven decisions
What You'll Do.
Manage continuous improvement
Serve as point of contact
Accelerate iteration cycles
Ensure teams are not bottleneck
Own Lab Charter compliance
Define team entry criteria
Define team operation criteria
Define team graduation criteria
Own reporting dashboard
Implement scalable solutions
Champion iteration mindset
Manage Flex-Capacity protocols
How You'll Work.
Team & Collaboration
Cross-functional stakeholders; Product teams; Engineering teams
Communication Scope
Spanish; English
Process & Methodology
Project management, Scoping, Execution, Stakeholder alignment
Full Job Description
About the Team At DoorDash, we’re building a world-class Merchant Experience operation out of Mexico City. As we scale, we’re launching a new Lab Framework — a ringfenced team structure designed to incubate specialized, high-complexity workflows within our 300+ agent operation. We’re looking for a Lab Operations Manager to own this structure end-to-end, serving as the dedicated leader for our most specialized teams and the primary bridge between frontline operations and our Product and Engineering partners. About the Role We’re looking for a people-first, data-driven operator to lead the MXP Lab structure in CDMX. You’ll own 8–9 ringfenced Lab teams, develop and retain a group of Pod Leads, and serve as the single point of contact for cross-functional stakeholders. This is a purpose-built role — not a traditional ops manager position — designed for someone who thrives in pilot environments, builds structure from ambiguity, and knows how to protect specialized teams from the noise of high-volume operations. You’ll be excited about this opportunity because you will… Own the Lab end-to-end: Lead all 8–9 ringfenced Lab teams, managing SLAs, performance, and continuous improvement across each specialized workflow. Develop your Pod Leads: Select, coach, and grow 8–9 Pod Leads, each responsible for 5–10 agents within their ringfence. Build a clear career ladder for specialized talent within the Lab structure. Be the cross-functional DRI: Serve as the single point of contact for Product, Engineering, and other stakeholders — reducing lag, accelerating iteration cycles, and ensuring Lab teams are never a bottleneck. Build and enforce governance: Own the Lab Charter compliance process and Intake Gate for new ringfences. Define what it takes for a team to enter, operate within, and graduate from the Lab model. Drive insight through data: Own the Lab reporting dashboard, use data to identify trends, and implement scalable solutions. Champion a mindset of constant iteration and
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