Corewell Health
Health Care
LabCustomerServiceRepresentative
“Lab Customer Service Representative at Corewell Health. Skills: Customer Service, Laboratory Operations. Provide high quality service to internal and external laboratory customers. Answer and triage calls”
Industry & Context.
investigate and resolve complex laboratory issues
drug-free workplace, MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category
What They're Looking For.
Must Have
High School Diploma or equivalent, Microsoft/ Windows experience, type 30 wpm
What You'll Do.
Provide high quality service to internal and external laboratory customers
Answer and triage calls
Document into a call tracking system
Investigate and resolve complex laboratory issues
Facilitate unusual test
Ensure thorough follow-up and communication between all appropriate laboratory entities
Provide training and support to new employees
Communicate laboratory requirements and policies to external customers
stat and routine test
Communicate customer changes
and variances to internal customers
Call critical laboratory results and document communication in Lab Information system
Call stat laboratory results and document communication in Lab Information system
Handle fax and call of result requests in Laboratory LIS System
Sort results for mail to requests
enveloping and preparation for mailroom to send out via USPS
Enter returned test add on requests into Laboratory LIS system and re-sending out requests not received
Perform other miscellaneous duties as assigned
How You'll Work.
Communication Scope
thorough follow-up and communication; communicating laboratory requirements and policies; reporting critical, stat and routine test; communicating customer changes, requests, and variances
Applying for this Lab Customer Service Representative role?
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ANONYMOUS · UNFILTERED
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