University of Rochester
LabClinicalSupportTech4
“Lab Clinical Support Tech 4 at University of Rochester. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. oversees and coordinates the flow of specimens throughout the laboratory. Provides technical supervision of section and is accountable for the professional conduct and technical performance of personnel within area”
What You'll Achieve.
accountable for the professional conduct and technical performance of personnel within area; Holds staff accountable for accurate and timely completion of assigned activities; Ensures staff follow laboratory policies and procedures, including safety and security; Monitors employee performance and department TAT’s; Assesses work processes and makes suggestions to supervisor for improved work methods and ways to increase efficiency, reduce costs, and solve operational problems; Works with supervisory team and laboratory staff to plan for and accomplish departmental and organizational goals and objectives
Industry & Context.
Ability to identify and resolve problems
Ability to maintain professional discretion with confidential patient results required
What They're Looking For.
Must Have
Associate's degree and 1 year of laboratory experience required, 2 years of college with a focus in Laboratory Science and technical training closely related to this position required, Excellent communication, word processing and computer skills required, Excellent customer service skills required, Ability to maintain professional discretion with confidential patient results required
Nice to Have
Ability to identify and resolve problems, pay attention to details and handle frequent interruptions preferred, Ability to function effectively in a rapidly changing environment preferred
What You'll Do.
oversees and coordinates the flow of specimens throughout the laboratory
Provides technical supervision of section and is accountable for the professional conduct and technical performance of personnel within area
Holds staff accountable for accurate and timely completion of assigned activities
Ensures staff follow laboratory policies and procedures
including safety and security
Monitors employee performance and department TAT’s
Investigates and reports suggestions for corrective action to operations and leadership
Performs troubleshooting as needed
including missing samples and follow-up on problems
Assesses work processes and makes suggestions to supervisor for improved work methods and ways to increase efficiency
and solve operational problems
Participates in QA initiatives
Collects shift data required for QA monitors
Participates in regularly scheduled meetings with operations coordinator and supervisors
Completes action logs
preventative maintenance logs and pending lists daily
Assumes responsibility for defining priorities during extraordinary situations
safety and security incidents
emergency-“disaster” situations
Works with supervisory team and laboratory staff to plan for and accomplish departmental and organizational goals and objectives
Promotes and supports a positive team environment within the department
Participates in evaluating employees
Discusses and documents any personnel issues with the appropriate supervisor
Communicates policies and procedures and monitors compliance
How You'll Work.
Team & Collaboration
cross-functional coordination; Works with supervisory team and laboratory staff to plan for and accomplish departmental and organizational goals and objectives; Promotes and supports a positive team environment within the department
Communication Scope
Excellent communication
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