UOB Innovation Hub 2 Sdn Bhd

Financial Services

L3ProductionSupport,CoreBanking

$115–175k ~AI est. Malaysia FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“L3 Production Support, Core Banking at UOB Innovation Hub 2 Sdn Bhd. Skills: Production support, Core banking, IBM AS400. Manage end-to-end software development. Manage end-to-end software support”

Industry & Context.

Financial Services
Problems you'll solve

Root cause analysis; Troubleshooting

What They're Looking For.

Must Have

Degree in Computer Science, 6 years experience in Banking applications, Proficient in IBM AS400 platform, Proficient in RPG, Proficient in COBOL, Proficient in CL programming, Experience in SDLC, Experience in AGILE, Well-versed in service management process, Well-versed in production support process

Nice to Have

Additional professional qualifications, Additional technical qualifications, Knowledge of Silverlake’s banking software suite

What You'll Do.

Manage end-to-end software development

Manage end-to-end software support

Perform L3 production fixes

Analyze software issues

Design software solutions

Implement software solutions

Test software solutions

Support software solutions

Manage production problems

Manage production incidents

Ensure quality assurance of team delivery

Conform to software delivery methodology

Conform to software delivery tools

Plan transitioned deliverables

Manage transitioned deliverables

Act as focal point for technical resolutions

Manage incident management process

Manage problem management process

Manage knowledge management process

Provide comprehensive support

Achieve resolution to outstanding problems

Achieve resolution to outstanding issues

Manage 3rd party product vendors

Manage integration partners

Ensure application code fix deliveries

Design metrics for reporting

Report on key performance indicators

Report on quality indicators

Test software improvements

Maintain software improvements

Recommend software improvements

Ensure functionality optimization

Conduct root cause analysis of issues

Prioritize problem remediation

Contribute to improvement initiatives

Improve project management

How You'll Work.

Team & Collaboration

Partner with Group domain team; Work with production support team; Work with business stakeholders

Process & Methodology

SDLC, AGILE, Project management

Full Job Description

Company: 6255 UOB Innovation Hub 2 Sdn Bhd **About UOB** United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. **Job Description** **About The Department** UOB Innovation Hub 2 (InnoHub2) is a UOB-wholly owned subsidiary and a Centre of Excellence based in Malaysia, providing Group Business Services (GBS) to support the UOB Group. Started in 2021 with technology application design, development and support, InnoHub2 is expanding beyond technology services to deliver other business services to support the Bank’s growth ambition. We are looking for talented and motivated individuals to be part of the pioneer team spearheading the development and delivery of the new services. As part of the InnoHub2 team, you will have the opportunity to work on Group initiatives and gain regional business exposure. We are dynamic, passionate and purposeful about delivering trusted financial solutions that enables business growth. An exciting career progression with varied opportunities awaits you at IH2. Come grow your career with us. **Job Responsibilities** You will be responsible for the end-to-end software development and support for all work transitioned from Group (specialised and focus on L3 production fixes). This includes analysis and design to development, implementation, testing and support and you will be expected to manage production pr

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