L3NetworkSupportEngineer

**FusionTek** is a Managed Service Provider established in 2007, with offices located in the greater Seattle area, Washington, DC, and Tampa, FL. Our innovative team is passionate about IT infrastructure management for small- to mid-sized businesses. As we continue to expand our services, we are eager to find a **Tier 3 Support Engineer** who embodies our core values: * **Teamwork:** We achieve our goals collaboratively. * **Growth Mindset:** We are focused on continuous improvement for our team members and our clients. * **Integrity:** We operate with transparency and prioritize the needs of our clients. * **Ownership:** We take responsibility for our work and ensure commitments are fulfilled. In this**fully remote position** , you will be the backbone of our advanced support team. You will delve into intricate networking environments, enhance infrastructure performance, and assist clients in overcoming critical IT challenges. If you have a strong passion for **networking, routing, and switching** , and excel in a fast-paced, dynamic MSP setting, we want you to join our team. **Here's What You’ll Be Doing:** * **Act as the Ultimate Escalation Point:** Serve as the senior technical resource for Level 1 and Level 2 help-desk technicians, resolving complex tickets efficiently and mentoring junior staff. * **Advanced Network Management:** Troubleshoot, configure, and manage complex routing, switching, LAN, and WAN environments for a diverse portfolio of clients. * **Infrastructure Troubleshooting:** Diagnose and resolve high-level system, server, and network outages, ensuring maximum up-time and minimal business disruption. * **Strategic Implementation:** Assist in deploying, migrating, and upgrading client infrastructure, specifically focusing on networking hardware (firewalls, routers, switches) and cloud integrations. * **Documentation & Best Practices:** Maintain impeccable documentation of client networks., configurations, and standard operating procedures (SOPs)