Charles River Development
financial services
L2SystemsAnalyst,SaaSOperations,Officer
“L2 Systems Analyst, SaaS Operations, Officer at Charles River Development. Skills: client-facing, business and technical position, managing production of Charles River IMS systems Asia Pacific clients, Application Management for hosted and non-hosted clients, expert level remote management, administration and support for Client production Charles River IMS solutions. managing production of Charles River IMS systems Asia Pacific clients. Application Management for hosted and non-hosted clients”
Industry & Context.
technical troubleshooting skills; Assistance with problem support and resolution
Periodic out of hours support, Periodic off-hours support
What They're Looking For.
Must Have
Experience with Financial Services Investment Management, Trading or related systems highly desirable ( e. g. Charles River IMS), Proven ability to partner with various internal departments to deliver superior customer service, Experience in MS SQL Server, Oracle, and/or Sybase database configuration, operations, and basic administration functions, Excellent customer service skills, technical troubleshooting skills, interpersonal, verbal, and written communication skills
Nice to Have
Any experience with the following is preferred: servers, operating systems, networks, scripting, XML, programming languages, job scheduling software, system monitoring software and disaster recoveryusiness continuity, A background in portfolio management and trading system applications is preferred, Japanese language proficiency would be advantageous
What You'll Do.
managing production of Charles River IMS systems Asia Pacific clients
Application Management for hosted and non-hosted clients
Client assistance in optimal use of the system
User administration/privileges
Parameter configuration changes
Application and database performance tuning
Daily operational processing monitoring and support
Charles River IMS and database software patches
Charles River IMS version upgrades
Assistance with problem support and resolution
Business Continuity/Disaster Recovery assistance
Working with Charles River colleagues to smoothly transition new Clients to production operation
Working with vendors as partners to deliver a tightly integrated
seamless service to Charles River Clients
Participation in the development and on-going refinement
enhancement and continuous process improvement for the services
Participation in the investigation
and operation of 3rd party tools to enhance/improve
and streamline the delivery of the services
How You'll Work.
Team & Collaboration
cross-functional coordination; partner with various internal departments; Working with Charles River colleagues to smoothly transition new Clients to production operation; Working with vendors as partners to deliver a tightly integrated, seamless service to Charles River Clients
Communication Scope
interpersonal, verbal, and written communication skills
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