L2SystemsAnalyst,SaaSOperations,Officer

Job Description **Who we are looking for** The L2 Systems Analyst is a client-facing, business and technical position responsible for all aspects of managing production of Charles River IMS systems Asia Pacific clients as part of the Charles River Software as a Service (Saas)/Managed Services offerings, including Application Management for hosted and non-hosted clients. **Why this role is important to us** The team you will be joining is a part of Charles River Development (or CRD), that became a part of State Street in 2018. CRD helps create enterprise investment management software solutions for large institutions in the areas of institutional investment, wealth management and hedge funds. Together we have created first open front-to-back platform - State Street Alpha, that was launched in 2019. Join us if delivering next generation infrastructure, using emerging technologies like AI and Blockchain sounds like a challenge you are up for. **What you will be responsible for** This role will involve working closely with Clients, providing expert level remote management, administration and support for Client production Charles River IMS solutions, including: * Client assistance in optimal use of the system * User administration/privileges * Parameter configuration changes * System availability * Application and database performance tuning * Daily operational processing monitoring and support * Charles River IMS and database software patches * Charles River IMS version upgrades * Assistance with problem support and resolution * Business Continuity/Disaster Recovery assistance * Working with Charles River colleagues to smoothly transition new Clients to production operation. * Working with vendors as partners to deliver a tightly integrated, seamless service to Charles River Clients. * Participation in the development and on-going refinement, enhancement and continuous process improvement for the services. * Participation in the investigation, implementation, and operat