Lifted, an Upwork Company™
Telecom analytics
L2SupportEngineer(Telecom)
“L2 Support Engineer (Telecom) at Lifted, an Upwork Company™. Skills: Core Java, Linux, L2 Support. Address intricate product queries. Cultivate product codebase understanding”
Industry & Context.
Level 3 analysis; troubleshooting; product log analysis; pinpoint problems
Applicants must be based in Portugal
What They're Looking For.
Must Have
Core Java programming, scripting (Shell or Perl), Linux, stellar verbal and written communication prowess, proven ability to engage transparently with both customers and internal stakeholders, collaborative mindset for working with diverse teams, demonstrated efficiency in resolving queries over call and email, 5-7 years in the software domain, Minimum of 4 years in an L2 Support Engineer capacity, Education in Computer Science, Electronics and Communication Engineering, Telecom Engineering, or any allied domain
Nice to Have
telecommunications background, development (programming) stint spanning 2-3 years
What You'll Do.
Address intricate product queries
Cultivate product codebase understanding
Perform Level 3 analysis
Troubleshoot customer service requests
Resolve customer service requests
Scrutinize product logs
Draw parallels with code
Pinpoint problems at L2 level
Adhere to escalation protocols
Assess product upgrade protocols
Implement product upgrade protocols
Assess installation protocols
Implement installation protocols
Channel customer feedback
How You'll Work.
Team & Collaboration
Engage transparently with customers; Engage transparently with internal stakeholders; Work with diverse teams; Work with backend engineering function
Communication Scope
Stellar verbal communication; Stellar written communication; Engage transparently with customers; Engage transparently with internal stakeholders; Resolving queries over call; Resolving queries over email
Applying for this L2 Support Engineer (Telecom) role?
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