Weekday AI
L2Support
Neural analysis suggests this role is
optimal for Mid+ candidates.
“L2 Support at Weekday AI. Skills: L2 support, server patching, firmware updates, Windows OS patching, iOS patching, troubleshooting. server patching and upkeep. updating firmware on network devices”
What You'll Achieve.
ensure system stability and security while minimizing downtime; perform firmware updates without disrupting network operations; ensure compatibility and functionality across different environments; promptly addressing any issues arising from the updates; protect organizational assets; ensuring high service quality
Industry & Context.
troubleshooting and resolving complex technical issues
Remote (India)
What They're Looking For.
Must Have
Demonstrated experience in server patching and upkeep, including scheduling, testing, deploying, and verifying patches to ensure system stability and security while minimizing downtime., Extensive understanding of updating firmware on network devices, encompassing routers, switches, and firewalls, with the ability to perform these updates without disrupting network operations., Practical experience managing patches on Windows OS and iOS, ensuring compatibility and functionality across different environments and promptly addressing any issues arising from the updates., Knowledgeable about patch management tools and automation workflows, leveraging technologies to streamline patch deployment processes and maintain comprehensive audit trails., Comprehension of IT security best practices and vulnerability handling, including identifying, prioritizing, and mitigating security risks related to unpatched systems to protect organizational assets., L2 support with a focus on troubleshooting and resolving complex technical issues, providing expert assistance to end-users and ensuring high service quality through efficient incident management.
What You'll Do.
server patching and upkeep
updating firmware on network devices
managing patches on Windows OS and iOS
streamlining patch deployment processes
maintaining comprehensive audit trails
mitigating security risks related to unpatched systems
troubleshooting and resolving complex technical issues
providing expert assistance to end-users
ensuring high service quality through efficient incident management
Full Job Description
**This role is for one of the Weekday's clients** **Salary range: Rs 1500000 - Rs 2500000 (ie INR 15 - 25 LPA) ** Min Experience: 4 years Location: Remote (India) JobType: full-time **Requirements** * Demonstrated experience in **server patching and upkeep** , including scheduling, testing, deploying, and verifying patches to ensure system stability and security while minimizing downtime. * Extensive understanding of **updating firmware on network devices** , encompassing routers, switches, and firewalls, with the ability to perform these updates without disrupting network operations. * Practical experience managing patches on **Windows OS and iOS** , ensuring compatibility and functionality across different environments and promptly addressing any issues arising from the updates. * Knowledgeable about patch management tools and automation workflows, leveraging technologies to streamline patch deployment processes and maintain comprehensive audit trails. * Comprehension of IT security best practices and vulnerability handling, including identifying, prioritizing, and mitigating security risks related to unpatched systems to protect organizational assets. * **Skills** * L2 support with a focus on troubleshooting and resolving complex technical issues, providing expert assistance to end-users and ensuring high service quality through efficient incident management.
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