Company
Managed Services
L2macOSSupportEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“L2 macOS Support Engineer. Skills: macOS Support, iOS Support, Windows Support, Managed Services. Resolve technical support requests. Deliver sustainable long-term solutions”
What You'll Achieve.
Resolve issues within SLAs; Deliver sustainable solutions; Improve operational efficiency; Improve service outcomes
Industry & Context.
Problem-solving; Troubleshooting
What They're Looking For.
Must Have
2+ years L2 Support Engineer experience, MSP environment experience, Troubleshoot macOS, Troubleshoot iOS, Troubleshoot Windows Desktop, Troubleshoot Windows Server, Manage support requests end-to-end, Work independently, Balance multiple priorities, Balance escalations, Balance client expectations
Nice to Have
Scripting experience PowerShell, Scripting experience Bash, Scripting experience Zsh, Relevant certifications Microsoft, Relevant certifications Apple, Relevant certifications Google, Exposure to security frameworks, Exposure to compliance standards
What You'll Do.
Resolve technical support requests
Deliver sustainable long-term solutions
Troubleshoot macOS environments
Support macOS environments
Troubleshoot iOS environments
Support iOS environments
Troubleshoot Windows desktop environments
Support Windows desktop environments
Troubleshoot Windows server environments
Support Windows server environments
Follow established support processes
Escalate issues appropriately
Maintain clear communication with clients
Proactive communication with clients
Monitor client environments
Identify performance concerns
Identify compliance issues
Build client relationships
Engage professionally with clients
Engage proactively with clients
Act as technical contact
Assist with onboarding activities
Assist with offboarding activities
Identify opportunities to enhance client environments
Improve operational efficiency
Maintain technical documentation
Maintain support records
Contribute to knowledge bases
Contribute to documentation repositories
Share expertise with colleagues
Support team development initiatives
Identify opportunities to improve workflows
Identify opportunities to improve tools
Identify opportunities to improve service delivery
Stay current with emerging technologies
Stay current with industry best practices
Leverage technology for efficiency
Leverage automation for efficiency
Improve service outcomes
Mentor junior engineers
Support junior engineers
Strengthen team capability
Collaborate on technical projects
Collaborate on service initiatives
Contribute to team culture
How You'll Work.
Team & Collaboration
Junior engineers; Colleagues; High-performing team
Communication Scope
Verbal communication; Written communication; Client communication
Full Job Description
## Description About the Role We are seeking an experienced and proactive L2 macOS Support Engineer to join a high-performing Managed Services team. This role is responsible for resolving complex technical issues, maintaining secure and reliable client environments, and delivering exceptional support across a diverse technology landscape. With a strong focus on Apple-first environments, you will leverage your expertise across macOS and iOS while also supporting Windows desktop and server technologies. You will take ownership of support cases from initial investigation through to resolution, contribute to continuous improvement initiatives, and play an active role in mentoring junior team members. About the Client You will be working with a highly regarded managed services provider that specialises in supporting modern workplace environments for small and medium-sized businesses. Renowned for its expertise in Apple technologies, cloud platforms, and managed IT services, the organisation partners closely with clients to deliver secure, scalable, and innovative technology solutions. Its culture is built on accountability, collaboration, integrity, and continuous improvement. ## Ideal Profile Experience & Technical Expertise Minimum 2+ years of experience in an L2 Support Engineer role within an MSP environment. Strong troubleshooting expertise across: macOS iOS Windows Desktop Windows Server Proven ability to manage support requests end-to-end within SLA-driven environments. Experience working independently while balancing multiple priorities, escalations, and client expectations. Essential Tools & Technologies Microsoft 365 and/or Google Workspace administration. Remote Monitoring and Management (RMM) platforms. ITSM and ticketing systems. Endpoint protection and patch management solutions. Networking fundamentals including DNS, DHCP, IP addressing, and VLANs. MDM and identity management platforms such as Jamf, Addigy, JumpCloud, Okta, or Entra ID. Familiarity with A
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