New Era Technology
Enterprise Networking | Infrastructure | Wireless | Managed Services
L2Data/WirelessNetworkEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“L2 Data/Wireless Network Engineer at New Era Technology. Skills: Data Network Engineering, Wireless Network Engineering, LAN/WAN, Wireless, SD-WAN, enterprise network operations. Provide Level 1 and Level 2 support for enterprise data and wireless network environments. Troubleshoot and resolve network incidents, connectivity issues, and service requests within SLA timelines”
Industry & Context.
troubleshooting; analytical skills
Support flexible shifts, including occasional weekend or after-hours work for critical deployments and incidents
What They're Looking For.
Must Have
4-8 years of hands-on experience in Network Operations and Support, understanding of LAN, WAN, Wireless, SD-WAN, and enterprise networking fundamentals, Hands-on experience with Cisco, Arista, HP, Palo Alto, Viptela, or equivalent enterprise networking technologies, Basic to intermediate knowledge of routing, switching, VLANs, wireless technologies, and network security concepts, Familiarity with Cisco Wireless technologies including WLCs, APs, and Wi-Fi standards (802. 11 a/g/n/ac/ax), Understanding of wireless authentication and security concepts such as WPA2/WPA3, 802. 1X, RADIUS, and TACACS+, Experience using monitoring and management tools such as Cisco Prime, SolarWinds, PRTG, or equivalent, Working knowledge of Windows Server and Linux operating systems, Familiarity with ITIL processes and ITSM/ticketing tools, troubleshooting, analytical, communication, and customer-handling skills, Ability to multitask and work in fast-paced enterprise support environments
Nice to Have
Cisco CCNA Certification, CWNA or equivalent Wireless Certification, ITIL Foundation Certification, Exposure to Cisco ISE, Cisco Prime Infrastructure, or Catalyst Center (DNA Center), Basic understanding of RF concepts, wireless site surveys, and roaming technologies, Exposure to network automation tools such as Python or Ansible, Experience supporting enterprise or global customer environments, Experience in Managed Services, Financial Services, Healthcare, or Pharmaceutical industries
What You'll Do.
Provide Level 1 and Level 2 support for enterprise data and wireless network environments
Troubleshoot and resolve network incidents
and service requests within SLA timelines
and campus networking environments
and rollout of routers
and related infrastructure
Monitor network health and performance using enterprise monitoring tools
Support Cisco Wireless LAN Controllers (WLC)
CAPWAP/LWAPP protocols
and wireless connectivity troubleshooting
Assist with wireless site support
authentication troubleshooting
and wireless security configurations
Work with vendors and ISPs for issue resolution and escalation support
and service requests through ITSM/ticketing platforms following ITIL processes
Maintain accurate technical documentation
and operational procedures
Participate in project implementations
and change activities
How You'll Work.
Team & Collaboration
Join our Global Network Services team; work closely with senior engineers, project teams, and customers; Collaborate with Network, Security, Infrastructure, and Cloud teams to ensure seamless service delivery; Collaborative and learning-focused environment
Communication Scope
communication skills; customer-handling skills
Process & Methodology
Participate in project implementations, maintenance windows, change activities
Full Job Description
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together L2 Data / Wireless Network Engineer – Bangalore (Hybrid) Company: New Era Technology Employment Type: Permanent / Full-Time Location: Bangalore (Hybrid Work Model) Experience: 4-8 Years Industry: Enterprise Networking | Infrastructure | Wireless | Managed Services Join our Global Network Services team as an L2 Data / Wireless Network Engineer, where you will play a critical role in supporting enterprise network operations, troubleshooting infrastructure issues, and assisting in deployment and implementation activities across enterprise customer environments. This role is ideal for network professionals with hands-on experience in LAN/WAN, Wireless, SD-WAN, and enterprise network operations who are looking to grow their expertise in large-scale global networking environments. You will work closely with senior engineers, project teams, and customers to ensure reliable, secure, and high-performing network services. Key Responsibilities Provide Level 1 and Level 2 support for enterprise data and wireless network environments. Troubleshoot and resolve network incidents
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