Activate Interactive Pte Ltd
Information Technology and Services
L2ApplicationSupportEngineer
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“L2 Application Support Engineer at Activate Interactive Pte Ltd. Skills: Application Support, Troubleshooting, Root Cause Analysis, Collaboration. Provide second-line (L2) support. Handle escalations from L1 Support”
What You'll Achieve.
Ensuring stability of production systems; Ensuring reliability of production systems; Ensuring performance of production systems; Restore services within agreed SLA/OLA timelines; Reduce incident recurrence
Industry & Context.
Analytical skills; Troubleshooting skills; Ability to break down complex incidents; Calm and methodical approach
12 months fixed term contract role, On-call support rotations
What They're Looking For.
Must Have
Diploma or higher in Computer Science, Information Technology, or a related field, 3–5+ years of relevant experience in application support, systems support, or operations roles, Experience supporting production systems in a high-availability or mission-critical environment, hands-on experience with Application log analysis and monitoring tools, hands-on experience with Linux/Unix environments, Working knowledge of cloud platforms, Basic database knowledge for health checks and simple queries, Basic knowledge on REST APIs, system integrations and authentication design, Understanding of incident, problem, and change management processes, analytical and troubleshooting skills, Ability to break down complex incidents into clear, actionable steps, Calm and methodical approach when handling production issues under pressure, Familiarity with ticketing and incident management tools, Experience working with runbooks, SOPs, and on-call support rotations
Nice to Have
Experience supporting cloud-native or microservices-based systems, Basic scripting skills (e.g. Bash, Python) for automation, Experience working in government, regulated, or large-scale enterprise environments, Knowledge of disaster recovery and business continuity planning
What You'll Do.
Provide second-line (L2) support
Handle escalations from L1 Support
Investigate application errors
Investigate system alerts
Investigate performance degradation
Investigate integration issues
Restore services within agreed SLA/OLA
Ensure proper incident closure
Perform in-depth troubleshooting
Conduct root cause analysis (RCA)
Propose and implement corrective actions
Propose and implement preventive actions
Monitor system health
Execute approved configuration changes
Execute operational fixes
Support deployment activities
Support release activities
Support maintenance activities
Contribute to automation of tasks
Contribute to automation of monitoring
Contribute to automation of alerting
Identify gaps in runbooks
Identify gaps in SOPs
Identify gaps in operational processes
Drive improvements in runbooks
Drive improvements in SOPs
Drive improvements in operational processes
Maintain and update runbooks
Maintain and update troubleshooting guides
Maintain and update knowledge base articles
Document incident resolutions
Document operational procedures
Adhere to security requirements
Adhere to access control requirements
Adhere to compliance requirements
Handle sensitive information appropriately
Support vulnerability remediation
Support compliance checks
How You'll Work.
Team & Collaboration
Working closely with engineering and infrastructure teams; Part of a cross-functional team; Work closely with L3 engineers; Work closely with DevOps; Work closely with vendors; Provide clear technical findings when escalating; Provide logs when escalating; Provide evidence when escalating; Participate in incident bridges; Participate in post-incident reviews; Participate in operational discussions; Collaborative mindset
Communication Scope
Clear verbal and written communication skills; Incident reporting
Full Job Description
Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency. We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realize their full potential, who in turn have the opportunity to continuously drive innovation. We are searching for our next team members to join our growing team. If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you. _**This is a 12 months fixed term contract role.**_ **What will you do?** **We are seeking a capable and motivated Level 2 (L2) Application Support Engineer to join our operations and support team. You will play a critical role in ensuring the stability, reliability, and performance of our production systems by investigating incidents, resolving complex technical issues, and working closely with engineering and infrastructure teams. You will be part of a cross-functional team that values service reliability, operational excellence, automation, and continuous improvement in the systems we support.** **Incident & Application Support** * **Provide second-line (L2) support for production and staging systems, handling escalations from L1 Support.** * **Investigate application errors, system alerts, performance degradation, and integration issues.** * **Restore services within agreed SLA/OLA timelines and ensure proper incident closure.** **Troubleshooting & Root Cause Analysis** * **Perform in-depth troubleshooting using logs, metrics,
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