Company
healthcare
L1SupportProfessional
Neural analysis suggests this role is
optimal for Mid+ candidates.
“L1 Support Professional. Skills: user support, technical assistance, software troubleshooting. user support for healthcare information systems. analysis of customer requests and feedback”
Industry & Context.
identification of issues and proposal of appropriate solutions; resolving software-related problems; resolving more complex technical issues
service activities (on customer premises)
What You'll Do.
user support for healthcare information systems
analysis of customer requests and feedback
identification of issues and proposal of appropriate solutions
telephone and online technical assistance in resolving software-related problems
performance of service activities (remotely and on customer premises)
installation and configuration of healthcare information systems
installation and basic configuration of Windows networks
user training in the use of the information system
maintaining written records of received requests and their resolution in the company’s internal systems
creation and updating of user documentation and manuals for customers
How You'll Work.
Team & Collaboration
cooperation with internal teams in resolving more complex technical issues and improving information system functionalities
Communication Scope
telephone and online technical assistance
Full Job Description
SK Podpora používateľov zdravotníckych informačných systémov v prostredí ambulancií, polikliník a nemocníc. Analýza požiadaviek a pripomienok zákazníkov, identifikácia problému a návrh vhodného riešenia. Telefonická a online technická pomoc pri riešení problémov so softvérom. Vykonávanie servisných činností (vzdialene aj u zákazníka na mieste): \- inštalácia a konfigurácia zdravotníckych informačných systémov, \- inštalácia a základná konfigurácia Windows sietí, \- školenia používateľov v oblasti používania informačného systému. Vedenie písomnej dokumentácie o prijatých požiadavkách a spôsobe ich riešenia v interných systémoch spoločnosti (ticketovací systém, CRM a pod.). Tvorba a aktualizácia používateľskej dokumentácie a návodov pre zákazníkov. Spolupráca s internými tímami pri riešení zložitejších technických problémov a pri zlepšovaní funkcionalít IS. EN User support for healthcare information systems in the environment of doctors’ offices, outpatient clinics, and hospitals. Analysis of customer requests and feedback, identification of issues, and proposal of appropriate solutions. Telephone and online technical assistance in resolving software-related problems. Performance of service activities (remotely and on customer premises), including: -installation and configuration of healthcare information systems, -installation and basic configuration of Windows networks, -user training in the use of the information system. Maintaining written records of received requests and their resolution in the company’s internal systems (ticketing system, CRM, etc.). Creation and updating of user documentation and manuals for customers. Cooperation with internal teams in resolving more complex technical issues and improving information system functionalities.
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