Company
L1SupportEngineer
“L1 Support Engineer. Skills: Microsoft 365, Active Directory, ServiceNow. Serve as initial point of contact. Troubleshoot account issues”
What You'll Achieve.
Ensuring timely resolution or escalation
Industry & Context.
Resolve issues related to Microsoft 365; Resolve issues related to account access; Resolve issues related to devices; Resolve issues related to service requests; Troubleshoot account issues; Provide basic support; Escalate advanced issues
What They're Looking For.
Must Have
1+ year of IT Help Desk or technical support experience, Familiarity with Active Directory, Familiarity with Microsoft 365, Familiarity with ServiceNow, communication and customer service skills, Ability to follow processes, Ability to collaborate effectively with remote teams, Eagerness to learn and grow in cloud administration and endpoint security, Ability to create and maintain documentation
Nice to Have
Microsoft 365 Admin Center: license checks, mailbox management, Teams administration, Intune / Endpoint Manager: basic understanding of device compliance and enrollment troubleshooting, Conditional Access & Security: awareness of security controls and when to escalate issues, SharePoint/Teams Migrations: basic troubleshooting during cloud storage transitions
What You'll Do.
Serve as initial point of contact
Troubleshoot account issues
Provide basic support for Microsoft 365 applications
Use ServiceNow to log incidents
Support Microsoft 365 environments
Escalate advanced issues
Follow documented SOPs
Contribute to internal documentation
Maintain clear communication with end users
How You'll Work.
Team & Collaboration
Collaborate effectively with remote teams; Work with senior staff; Escalate issues to L2+ engineers
Communication Scope
Maintain clear, professional communication with end users
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