L1DatacenterSupportEngineer

About Mirantis Mirantis is the Kubernetes-native AI infrastructure company, enabling organizations to build and operate scalable, secure, and sovereign infrastructure for modern AI, machine learning, and data-intensive applications. By combining open source innovation with deep expertise in Kubernetes orchestration, Mirantis empowers platform engineering teams to deliver composable, production-ready developer platforms across any environment—on-premises, in the cloud, at the edge, or in sovereign data centers. As enterprises navigate the growing complexity of AI-driven workloads, Mirantis delivers the automation, GPU orchestration, and policy-driven control needed to manage infrastructure with confidence and agility. Committed to open standards and freedom from lock-in, Mirantis ensures that customers retain full control of their infrastructure strategy. * Monitor and support AI IaaS infrastructure, including GPU servers, storage, and networking. * Conduct first-level troubleshooting of InfiniBand networks, identifying connectivity or performance issues. * Maintain and update infrastructure inventory, cabling, and IPAM data using NetBox. * Support InfiniBand fabric operations and troubleshooting using UFM, and Ethernet network configuration and validation leveraging Verity. * Perform initial triage of alerts across hardware, networking, and Kubernetes platforms. * Manage the full lifecycle of bare metal nodes, including provisioning, reprovisioning, validation, and burn-in testing. * Execute standard operating procedures (SOPs) for incident response and escalation. * Validate hardware health (GPUs, NICs, disks, memory, etc.) and perform basic diagnostics. * Escalate complex issues to L2 with clear logs, diagnostics, and impact assessment. * Assist with routine maintenance, patching, and validation of nodes and clusters. * Maintain accurate documentation, shift handovers, and operational records. ## Qualifications ​​​​​​ Required Skills & Experience: * 1–3 years of e