Wise
Finance / FinServ
KYCOperationsSeniorAnalystSMA(Nightshifts)
“KYC Operations Senior Analyst - SMA (Night shifts) at Wise. Skills: KYC Operations, enhanced due diligence, AML/CFT Regulations, risk-based approach. Review and assess high risk customer reports to provide analysis and approval as per the set policies and procedures.. Review customer transaction history and provide insights into customer behaviour patterns that may indicate risks.”
What You'll Achieve.
Perform your tasks and responsibilities within the expected key performance indicators set by the leadership team.
Industry & Context.
analytical skills; Ability to take decisions; risk-based approach; Capable of identifying gaps in policies and processes and providing detailed feedback
Flexible to work different night shifts., work when our customers need us most, including early-night, mid-night, and late-night shifts, as well as weekends and public holidays, per business needs., Candidates must already have full, unrestricted right to work in Estonia.
What They're Looking For.
Must Have
minimum of 1 year working experience in EDD, AML or a similar Financial Crime compliance role, or a comparable role at another company, good understanding of the regulatory framework surrounding customer verification, good understanding of AML/CFT Regulations, Ability to take decisions and apply risk-based approach at your work, Punctual, independent, proactive and willing to get things done, Ability to adhere to strict KPIs in a fast paced and high pressure environment, Ability to handle routine and stressful situations well, Ability to work autonomously within a limited variety of well-defined procedures and practices, Capable of identifying gaps in policies and processes and providing detailed feedback, familiarity with reading legal and regulatory documents
Nice to Have
additional language skills are a plus, ICA, CAMS, or equivalent certification (EDD/AML focused)
What You'll Do.
Review and assess high risk customer reports to provide analysis and approval as per the set policies and procedures., Review customer transaction history and provide insights into customer behaviour patterns that may indicate risks., Conduct periodic reviews and analyse changes in customers history and account usage., Exercise discretion in setting priorities, identifying customer records that require further review and taking action to obtain and follow-up on the information and/or documentation requested., Ensure that information and documentation provided by customers meet our risk appetite for onboarding and maintaining High Risk customers., Conduct in depth analysis, using provided documentation or external sources (e.
websites and company registries) ensuring that only customers within risk appetite are onboarded., Perform searches utilising Internet sources and/or third-party vendors to obtain information on prospects and new/existing customers., Maintain high understanding of AML/CFT Regulations and how these impact the business, as well as Wise products and, When warranted, be capable of drafting SAR narratives to report activity deemed unusual., Taking part in and leading projects related to SMA Team processes and guidelines., Assist in identifying improvement opportunities and contribute to policy updates, training materials, and standard operating procedures., Draft reports to internal and external stakeholders, periodically and when requested., Support Wise in internal and external audits and regulatory process related queries reviews., Mentor, and support Senior Management Approval Analyst, by providing training and coaching to enhance team capabilities., Effective communication with customers by the relevant communication channels that Wise operates with (e.
phone, email, and chat)., Perform your tasks and responsibilities within the expected key performance indicators set by the leadership team., Tasks that are related to the position and are assigned to you by your lead., Participating in meetings, training, internal and external events.
How You'll Work.
Team & Collaboration
Communicate with other internal teams when required to handle escalated or complicated cases.; Provide guidance and responses to daily inquiries from peers, front-line and management regarding high risk approval matters and case analysis, when appropriate.; Mentor, and support Senior Management Approval Analyst, by providing training and coaching to enhance team capabilities.
Communication Scope
Excellent verbal and written English skills; ability to clearly articulate your thoughts; Excellent communication and interpersonal skills
Process & Methodology
Taking part in and leading projects related to SMA Team processes and guidelines., Assist in identifying improvement opportunities and contribute to policy updates, training materials, and standard operating procedures.
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