Wise

Finance / FinServ

KYCOperationsSeniorAnalyst-SMA

€2–3k Tallinn, Estonia FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for mid candidates.

The Brief

“KYC Operations Senior Analyst - SMA at Wise. Skills: KYC Operations, AML/CFT Regulations, Enhanced Due Diligence. Review and assess high risk customer reports. Provide analysis and approval”

What You'll Achieve.

Ensure Wise adheres to regulatory and compliance requirements; Ensure KYC records are kept up to date; Ensure only customers within risk appetite are onboarded; Perform your tasks and responsibilities within the expected key performance indicators

Industry & Context.

Finance / FinServ
Problems you'll solve

Analytical skills; Ability to take decisions; Apply risk-based approach; Identifying gaps in policies and processes; Providing detailed feedback

Eligibility Requirements

Flexible to work in shifts, Two weekend shifts per month, Three 12:00–20:00 evening shifts per month, Three 14:00–22:00 evening shifts per month, Remaining shifts are typically 09:00–17:00, Shift requirements are mandatory, Shifts may change based on team and business needs, Must have full, unrestricted right to work in Estonia

What They're Looking For.

Must Have

Minimum of 1 year working experience in EDD, AML or a similar Financial Crime compliance role, Good understanding of the regulatory framework surrounding customer verification, Good understanding of AML/CFT Regulations, Ability to take decisions and apply risk-based approach, Familiarity with reading legal and regulatory documents

Nice to Have

Additional language skills, ICA, CAMS, or equivalent certification (EDD/AML focused)

What You'll Do.

Review and assess high risk customer reports

Provide analysis and approval

Review customer transaction history

Provide insights into customer behaviour patterns

Conduct periodic reviews

Analyse changes in customers history

Analyse account usage

Exercise discretion in setting priorities

Identify customer records requiring review

Take action to obtain information

Follow-up on information requested

Follow-up on documentation requested

Ensure information and documentation meet risk appetite

Onboard and maintain High Risk customers

Conduct in depth analysis

Use provided documentation

Communicate with internal teams

Handle escalated cases

Handle complicated cases

Provide guidance on high risk approval

Provide responses to inquiries

Maintain high understanding of AML/CFT Regulations

Understand impact on business

Understand Wise products

Report activity deemed unusual

Take part in projects

Assist in identifying improvement opportunities

Contribute to policy updates

Contribute to training materials

Contribute to standard operating procedures

Draft reports to stakeholders

Support Wise in audits

Support regulatory process reviews

Mentor Senior Management Approval Analyst

Support Senior Management Approval Analyst

Provide training to team

Provide coaching to team

Enhance team capabilities

Effective communication with customers

Perform tasks within KPIs

Participate in meetings

Participate in training

Participate in events

How You'll Work.

Team & Collaboration

Communicate with other internal teams; Provide guidance and responses to peers; Provide guidance and responses to front-line; Provide guidance and responses to management; Mentor, and support Senior Management Approval Analyst; Provide training and coaching to enhance team capabilities

Communication Scope

Excellent verbal and written English skills; Ability to clearly articulate your thoughts; Excellent communication and interpersonal skills; Effective communication with customers

Process & Methodology

Taking part in and leading projects related to SMA Team processes and guidelines, Assist in identifying improvement opportunities

Full Job Description

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about [our mission](https://wise.jobs/our-mission) and [what we offer](https://wise.jobs/what-we-offer). Wise is looking for a KYC Operations Senior Analyst to join the Tallinn Senior Management Approval team. You will play a critical role in ensuring that Wise adheres to regulatory and compliance requirements. You will be responsible for conducting enhanced due diligence, analysing customer activities, behaviour patterns, and ensuring that our KYC records are kept up to date according to our internal standards. You will be responsible for assessing and approving onboarding customers in AML High Risk state and customers with touch points with High Risk 3rd Countries and Low Tax Jurisdictions according to regulatory standards. As a KYC Operations Senior Analyst, you will play a key role in supporting a financial crime program that is driven by Wise's mission for money without borders, transparency, and protecting customers. We are looking for someone with experience in enhanced due diligence, an excitement and desire to learn and grow with this new team, and strong organisational and communication skills. Job Responsibilities * Review and assess high risk customer reports to provide analysis and approval as per the set policies and procedures. * Review customer transaction history and provide insights into customer behaviour patterns that may indicate risks. Conduct periodic reviews and analyse changes in customers history and account usage. * Exercise discretion in setting priorities, identifying customer records t

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