Wise
Finance / FinServ
KYCOperationsSeniorAnalyst
Neural analysis suggests this role is
optimal for mid candidates.
“KYC Operations Senior Analyst at Wise. Skills: KYC Operations, Enhanced Due Diligence (EDD), risk assessment, regulatory compliance. Conduct Enhanced Due Diligence (EDD) reviews based on customer’s risk profile.. Review customer transaction history and provide insights into customer behaviour patterns that may indicate risks.”
What You'll Achieve.
Perform your tasks and responsibilities within the expected key performance indicators set by the leadership team.
Industry & Context.
analysing customer activities; analysing behaviour patterns; Conduct in depth analysis; case analysis
What They're Looking For.
Must Have
Conduct Enhanced Due Diligence (EDD) reviews based on customer’s risk profile., Review customer transaction history and provide insights into customer behaviour patterns that may indicate risks., Review and assess high risk customer reports to provide analysis and approval as per the set policies and procedures., Exercise discretion in setting priorities, identifying customer records that require further review and taking action to obtain and follow-up on the information and/or documentation requested., Ensure that information and documentation provided by customers meet our risk appetite for onboarding and maintaining high risk customers., Conduct in depth analysis, using provided documentation or external sources (e. g. websites and company registries) ensuring that only customers within risk appetite are onboarded., Perform searches utilising internet sources and/or third-party vendors to obtain information on prospects and new/existing customers., Communicate with other internal teams when required to handle escalated or complicated cases, Provide guidance and responses to daily inquiries from peers, front-line and management regarding complex matters and case analysis, when appropriate., Maintain a high understanding of AML/CFT Regulations and how these impact the business, as well as Wise products and services., When warranted, be capable of drafting SAR narratives to report activity deemed unusual., Taking part in and leading projects related to the team processes and guidelines., Assist in identifying improvement opportunities and contribute to policy updates, training materials, and standard operating procedures., Draft reports to internal and external stakeholders, periodically and when requested., Have a deep understanding of different business models, customer types, country risks and regulatory requirements across multiple geographies., Support Wise in internal and external audits and regulatory process related queries reviews., Mentor, and support KYC Operations Analysts, by providing training and coaching to enhance team capabilities., Effective communication with customers by the relevant communication channels that Wise operates with (e.g. phone, email, and chat)., Perform your tasks and responsibilities within the expected key performance indicators set by the leadership team., Tasks that are related to the position and are assigned to you by your lead., Participating in meetings, training, internal and external events.
Nice to Have
deepening their knowledge in the KYC domain
What You'll Do.
Conduct Enhanced Due Diligence (EDD) reviews based on customer’s risk profile.
Review customer transaction history and provide insights into customer behaviour patterns that may indicate risks.
Review and assess high risk customer reports to provide analysis and approval as per the set policies and procedures.
Ensure that information and documentation provided by customers meet our risk appetite for onboarding and maintaining high risk customers.
Conduct in depth analysis
using provided documentation or external sources (e. g. websites and company registries) ensuring that only customers within risk appetite are onboarded.
Perform searches utilising internet sources and/or third-party vendors to obtain information on prospects and new/existing customers.
Draft reports to internal and external stakeholders
periodically and when requested.
Support Wise in internal and external audits and regulatory process related queries reviews.
How You'll Work.
Team & Collaboration
Communicate with other internal teams when required to handle escalated or complicated cases; Provide guidance and responses to daily inquiries from peers, front-line and management regarding complex matters and case analysis, when appropriate.; Mentor, and support KYC Operations Analysts, by providing training and coaching to enhance team capabilities.; Participating in meetings, training, internal and external events.
Communication Scope
Effective communication with customers by the relevant communication channels that Wise operates with (e.g. phone, email, and chat).
Process & Methodology
Taking part in and leading projects related to the team processes and guidelines., Assist in identifying improvement opportunities and contribute to policy updates, training materials, and standard operating procedures.
Full Job Description
Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about [our mission](https://wise.jobs/our-mission) and [what we offer](https://wise.jobs/what-we-offer). As a KYC Operations Senior Analyst - Deactivation, you will play a critical role in ensuring that Wise adheres to regulatory and compliance requirements. You will be responsible for conducting enhanced due diligence, analysing customer activities, behaviour patterns, and ensuring that our KYC records are kept up to date according to our internal standards. You will be responsible for assessing and approving onboarding of high risk customers according to regulatory standards. This role is a great opportunity for people who are interested in deepening their knowledge in the KYC domain. Job Responsibilities * Conduct Enhanced Due Diligence (EDD) reviews based on customer’s risk profile. Take frequent risk based approach decisions while conducting customer reviews ensuring risk management standards are met. * Review customer transaction history and provide insights into customer behaviour patterns that may indicate risks. Conduct periodic reviews and analyse changes in customers history and account usage. * Review and assess high risk customer reports to provide analysis and approval as per the set policies and procedures. * Exercise discretion in setting priorities, identifying customer records that require further review and taking action to obtain and follow-up on the information and/or documentation requested. * Ensure that information and documentation provided by customers meet our risk appetite for onboarding
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