MoonPay
Finance / FinServ
KYCOperationsAnalyst
Neural analysis suggests this role is
optimal for Entry candidates.
“KYC Operations Analyst at MoonPay. Skills: KYC Operations, EDD investigations, AML/CTF regulations, risk decisioning, financial crime risk. support MoonPay’s customer onboarding and ongoing due diligence processes. review customer risk”
Industry & Context.
resolve escalations; Assess financial crime, sanctions, and jurisdictional risk; Identify operational inefficiencies and propose data-driven solutions
This role requires weekend work, depending on business needs.
What They're Looking For.
Must Have
1+ year of experience working in KYC, AML, compliance operations, or a regulated operational environment, with exposure to customer onboarding or due diligence processes, attention to detail and ability to follow defined procedures while producing accurate, well-documented outputs, Ability to assess customer information and identify potential risk indicators, escalating issues clearly and appropriately, Comfortable working in a high-volume, fast-paced operational setting, including meeting productivity and quality expectations, Exposure to enhanced due diligence (EDD), sanctions screening, or financial crime investigations, Experience working across multiple jurisdictions or regulatory frameworks
Nice to Have
Interest in crypto, blockchain, or Web3, with a desire to build a long-term career in the space, Experience supporting process improvements, documentation, or operational projects within a compliance or operations team
What You'll Do.
support MoonPay’s customer onboarding and ongoing due diligence processes
uphold global AML/CTF standards
Conduct end-to-end KYC and EDD reviews across all customer risk tiers
ensuring compliance with internal policies and global AML/CTF regulations
Perform complex EDD investigations on high-risk individuals
including deep analysis of identity
Assess financial crime
and jurisdictional risk
escalating potential SAR cases with clear
defensible investigative documentation
Operate effectively in a high-volume environment while maintaining high QA standards and meeting productivity KPIs
Act as a KYC/EDD subject matter expert and escalation point for customer-facing and operational teams
Develop and maintain operational processes
and documentation to support scalable identity verification operations
Identify operational inefficiencies and propose data-driven solutions to improve quality
Deliver project support and training for internal teams and BPO partners
How You'll Work.
Team & Collaboration
work closely with Compliance, Fraud, and Financial Intelligence Unit (FIU) teams to review customer risk, resolve escalations, and uphold global AML/CTF standards; Collaborate with Compliance, Fraud, and FIU teams to resolve complex escalations and maintain consistent risk decisioning; Act as a KYC/EDD subject matter expert and escalation point for customer-facing and operational teams; Deliver project support and training for internal teams and BPO partners
Communication Scope
escalating issues clearly and appropriately; clear, defensible investigative documentation
Process & Methodology
Deliver project support
Full Job Description
## Description About MoonPay Hi, we’re MoonPay. We’re here to onboard the world to the decentralized economy by making digital money move as universally and effortlessly as the internet. Why? Because crypto, stablecoins and blockchain aren’t just technologies. They’re tools for global financial empowerment. They give people and businesses more control over their money, their digital assets, and their future, opening access to legacy financial systems that have been out of reach for many. What we do MoonPay is a unified payments platform for digital currency. We make it easy for anyone, anywhere, to buy, sell, swap and pay in digital currencies as easy as sending an email. That simplicity is intentional, our focus is reducing complexity so people can participate confidently, without needing to be crypto experts. We power the entire flow between fiat and crypto end to end, with compliance, identity checks, fraud prevention, and settlement all built in. This end-to-end approach reflects how we work internally: with accountability, rigor, and trust built into everything we ship. Proven at scale Trusted by over 30 million customers and over 500 ecosystem partners, our secure, enterprise-grade platform is driving mainstream crypto adoption worldwide. Behind those numbers are millions of real people and organizations relying on MoonPay every day. We collaborate with innovative brands and projects to build secure, scalable solutions for a blockchain-powered future. This is an opportunity to help shape systems, not just scale them. And we’re committed to doing it right. Fully licensed in the U.S. and regulated across the UK, EU, Canada, and Australia, because trust and compliance are non-negotiable. But we’re just getting started. We’ve launched a consumer app that makes crypto accessible, intuitive, and usable for everyone, and it’s growing fast. We’re iterating every day to make it the best it can be. If you believe financial freedom should be for everyone. If you believe
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