Blueprint
Technology
KoreanCustomerSupportAgent(BenchTeam)
“Korean Customer Support Agent - (Bench Team) at Blueprint. Skills: Korean fluency, Customer support. Deliver world-class customer service. Respond to customer support tickets”
What You'll Achieve.
Exceed client expectations; Exceed user expectations; First-call resolution
Industry & Context.
Troubleshooting; Investigation; Root cause analysis
Two in-office days, Work weekends, Work holidays, Typing speed 45 wpm
What They're Looking For.
Must Have
One year customer service experience, Associates degree or equivalent, Comfortable using computers, Initial level troubleshooting
Nice to Have
Bachelor's degree, Online game knowledge
What You'll Do.
Deliver world-class customer service
Respond to customer support tickets
Follow troubleshooting procedures
Multitask between tools
Apply information to situations
Assist in knowledge base creation
Support development through participation
Coordinate with other teams
Resolve escalated issues
Serve as escalation point
Address customer needs
Address customer complaints
Make sound judgement calls
Determine appropriate steps
Onboard existing agents
How You'll Work.
Team & Collaboration
Internal teams; Cross-functional teams
Communication Scope
Verbal communication; Written communication
Applying for this Korean Customer Support Agent - (Bench Team) role?
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How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
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