Kone
Koordinatorm/w/dfürdieAuftragsabwicklung
“Koordinator m/w/d für die Auftragsabwicklung at Kone. Skills: Customer service, Operations management, Team leadership. Manage customer relationships. Ensure customer satisfaction”
What You'll Achieve.
Achieve customer satisfaction; Ensure quality of service; Ensure precise communication; Ensure equipment safety; Ensure equipment performance; Achieve sales lead volume; Achieve sales lead quality; Resolve customer service complaints; Resolve customer invoicing complaints; Ensure technician safety; Ensure site safety; Ensure end-user safety; Deliver service per contract; Control field operations costs; Control CMII; Sell callouts; Sell service repairs; Manage third party inspections; Follow up on inspections; Support foreign equipment maintenance; Solve technician callout conflicts; Close open callouts; Reduce callouts; Review callout invoices; Review service repair invoices; Complete planned maintenance visits; Optimize maintenance routing; Perform site audits; Investigate accidents; Control overtime; Authorize overtime; Manage technician performance; Develop technician competence; Set technician performance objectives; Manage technician absences; Manage technician back-up; Schedule callout technicians; Validate technician timesheets; Assign equipment to technicians; Balance technician workload; Define technician capacity needs; Hire technicians; Select technicians; Manage technician tools; Manage technician vans; Manage technician phones; Manage technician PDAs; Manage technician instruments
Industry & Context.
Resolve complaints; Solve conflicts; Investigate accidents
What They're Looking For.
Must Have
Customer satisfaction, Precise communication, Equipment safety, Equipment performance, Service repairs sales, Sales lead volume, Sales lead quality, Sales lead processing, Customer service complaints, Customer invoicing complaints, Maintenance operations, End-users safety, Sites safety, Technicians safety, Service delivery, Service contract requirements, Time limits, KONE quality standards, Local regulations, Field operations costs, CMII control, Callouts sales, Service repairs sales, Third party inspections, Follow-up actions, Service contract technical terms, Foreign equipment maintenance, LIS base maintenance, KC3 technician conflicts, Open callouts, Stopped equipment, Safety issues, Callouts reduction, Callout invoices review, Service repair invoices review, Planned maintenance completion, Planned maintenance scheduling, Optimized routing, Site audits, Accident investigation, Company policy adherence, Evidence custody, Internal reporting, Overtime control, Overtime authorization, Technician performance, Technician motivation, Technician competence development, Technician performance objectives, Technician communication, Technician absences management, Technician back-up management, Callout technician scheduling, Technician timesheet validation, Payroll validation, Equipment assignment, Technician workload balancing, Technician capacity need, Technician hiring, Technician selection, Technician tools management, Technician vans management, Technician phone management, Technician PDA management, Technician instruments management
What You'll Do.
Manage customer relationships
Ensure customer satisfaction
Ensure equipment safety
Ensure equipment performance
Resolve customer service complaints
Resolve customer invoicing complaints
Ensure technician safety
Ensure end-user safety
Deliver service per contract
Control field operations costs
Manage third party inspections
Follow up on inspections
Validate service contract terms
Support foreign equipment maintenance
Solve technician callout conflicts
React to stopped equipment
React to safety issues
Review callout invoices
Review service repair invoices
Complete planned maintenance visits
Schedule planned maintenance
Optimize maintenance routing
Investigate accidents
Follow company policy
Manage evidence custody
Complete internal reporting
Manage technician performance
Develop technician competence
Set technician performance objectives
Communicate with technicians
Manage technician absences
Manage technician back-up
Schedule callout technicians
Validate technician timesheets
Assign equipment to technicians
Balance technician workload
Define technician capacity needs
Participate in technician hiring
Participate in technician selection
Define technician tool needs
Authorize technician tool replacement
Manage technician tools
Manage technician vans
Manage technician phones
Manage technician PDAs
Manage technician instruments
How You'll Work.
Team & Collaboration
Cross-functional teams; Technician teams
Communication Scope
Precise communication
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