Scarlet
Healthcare
KnowledgeSystemsLead
Neural analysis suggests this role is
optimal for Lead candidates.
“Knowledge Systems Lead at Scarlet. Skills: Knowledge management, Information architecture, Content strategy. Own structure, navigation, presentation of knowledge base. Create content models”
Industry & Context.
Systems thinking; UX judgement
What They're Looking For.
Must Have
3+ years experience in knowledge management, 3+ years experience in technical documentation, 3+ years experience in content systems, 3+ years experience in information architecture, 3+ years experience in content operations, 3+ years experience in a complex B2B environment, 3+ years experience in a technical environment, 3+ years experience in a regulated environment
Nice to Have
Experience with Markdown, Experience with GitHub, Experience with docs-as-code, Experience with headless CMSs, Experience with structured content, Experience with developer documentation, Experience with AI retrieval systems
What You'll Do.
presentation of knowledge base
Create content models
Partner with subject matter experts
Turn complex expectations into clear guidance
Use customer questions to identify KB confusion
Use search behaviour to identify KB confusion
Use content performance to identify KB confusion
Shape guidance surfaced across product
Anticipate changing usage patterns
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Work with engineers; Partner with SMEs
Communication Scope
Verbal communication; Written communication
Full Job Description
Our mission is to hasten the transition to universally accessible healthcare. We are authorised by governments to assess and grant market access to medical AIs. Our groundbreaking approach enables the most innovative technology to reach patients safely and quickly. Scarlet is the pre-eminent authority on AI medical devices. We serve customers that matter. Companies building bleeding-edge medical AI systems choose Scarlet. We are proud to count the world’s best resourced and most ambitious companies building medical AI as customers. You will be joining a team with product-market fit, flowing data, and exponentially growing revenue. Come help us bring the next generation of healthcare to the people who need it. WHO YOU ARE: - You have 3+ years of experience in knowledge management, technical documentation, content systems, information architecture, content operations, or a related role, ideally in a complex B2B, technical, or regulated environment. - You think in systems. You care about how information is structured, maintained, searched, surfaced, and reused. - You have strong product and UX judgement. You understand that great user experiences reduce work for users. They make the right information easier to find, understand, and apply. - You are comfortable with complex subject matter. You do not need to be a regulatory expert, but you should be excited by the challenge of making regulatory expectations clearer without making them less precise. - You are technical enough to work closely with engineers. You may have experience with Markdown, GitHub, docs-as-code, headless CMSs, structured content, developer documentation, or AI retrieval systems. - You are interested in how knowledge should be consumed by both humans and AI systems. You understand that AI-ready content needs structure, source clarity, version control, and careful governance. - Your verbal and written communication skills are exemplary, aligned with MECE principles and adapted to an asynchronous work
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