Link Solutions, Inc.
Information Technology
KnowledgeManager
Neural analysis suggests this role is
optimal for mid candidates.
“Knowledge Manager at Link Solutions, Inc.. Skills: Knowledge management, Information practices, Documentation. Oversee development, organization, and maintenance of knowledge assets. Implement and manage knowledge management processes”
What You'll Achieve.
Improve overall operational performance; Reduce resolution time; Improve service delivery consistency
Industry & Context.
Troubleshooting; Problem solving
U. S. Citizen, active Secret Clearance, Non-remote
What They're Looking For.
Must Have
U. S. Citizen, active Secret Clearance, BAS degree in Computer Science or Information Systems OR two years relevant experience, IAT Level II Certification equivalent or higher, DoD 8570/DoD 8140 compliant certification
Nice to Have
Experience with knowledge management tools, Experience with IT service management platforms, Proficiency with Microsoft Office products, Experience creating and modifying documentation, Experience working in a Department of Defense environment, Problem solver and troubleshooter, Self-starter requiring minimal supervision, Excellent communication skills, Excellent interpersonal skills, Excellent organizational skills, Ability to prioritize and manage multiple tasks
What You'll Do.
and maintenance of knowledge assets
Implement and manage knowledge management processes
Facilitate capture and refinement of technical insights
Enhance self-service support resources
Collaborate with IT teams
Promote knowledge sharing across teams
Support documentation governance
Support version control
Support compliance with KM policies
Provide reporting on content usage
Provide reporting on knowledge base performance
Provide reporting on continuous improvement initiatives
Participate in IT and telecom project teams
Contribute to engineering documentation reviews
Ensure KM alignment with project goals
How You'll Work.
Team & Collaboration
IT teams; Analysts; Engineers; Project teams
Communication Scope
Written communication; Oral communication
Process & Methodology
IT, Telecom
Full Job Description
Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services. If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy, “Mission First, Customer Always". We are certified in ISO 9001:2015, ISO 20000-1:2018, and ISO 27001:2022; CMMC Level 2 certified; and appraised at CMMI Maturity Level 3 for Services and Development. Link Solutions is seeking a Knowledge Manager to join our team at Aberdeen Proving Ground, MD. * Must be a U.S. Citizen * Must have an active Secret Clearance. * Non-remote (relocation incentive available) The Knowledge Manager will play a critical role in driving knowledge-sharing initiatives and developing scalable information practices to ensure personnel have timely access to documentation, standards, and technical guidance to improve overall operational performance at the Army Research Laboratory. Join a team of dedicated professionals at an industry-leading organization, where you will have the opportunity to work on innovative projects that contribute to national security. This position offers significant opportunities for career advancement and professional growth while supporting critical missions and operations. Job Responsibilities: * Oversee the development, organization, and maintenance of knowledge assets, including documentation, SOPs, troubleshooting guides, and best practices. * Implement and manage knowledge management (KM) processes using existing enterprise tools and systems. * Facilitate the continuous capture and refinement of technical insights from IT teams and engineering personnel. * Enhance self-service support resources by improving
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