IGT1
Information Technology And Services
KnowledgeManagementSpecialist(IGT1)
Neural analysis suggests this role is
optimal for mid candidates.
“Knowledge Management Specialist (IGT1) at IGT1. Skills: Knowledge management, Technical writing, Content organization. Maintain and update internal knowledge base. Create, edit, and organize knowledge articles”
What You'll Achieve.
Reduce duplicate inquiries; Improve employee self-service; Improve customer self-service
Industry & Context.
Simplify complex information; Identify outdated content; Identify duplicate content; Identify incomplete content; Identify low-usage content; Troubleshoot documentation issues
What They're Looking For.
Must Have
Bachelor’s degree in Information Management, Information Science, Library Science, Communications, Business Administration, IT, or a related discipline, 2–4 years of experience in knowledge management, 2–4 years of experience in technical writing, 2–4 years of experience in content management, 2–4 years of experience in documentation management, 2–4 years of experience in customer support documentation, 2–4 years of experience in process documentation, 2–4 years of experience in SaaS/product documentation, Written and verbal communication skills, Ability to simplify complex technical or operational information, Experience using Confluence, SharePoint, Jira, help center platforms, or similar tools, Understanding of content organization, tagging, templates, and document lifecycle management, Good attention to detail, Ability to maintain content accuracy, Ability to work with multiple stakeholders across technical and non-technical teams, Basic understanding of analytics or reporting related to content usage, Willingness to use AI tools for documentation support, summarization, content improvement, and productivity
Nice to Have
Experience in SaaS, technology, healthcare technology, or software product environments, Exposure to technical documentation or API/product documentation, Familiarity with healthcare data standards such as HL7, FHIR, or EDI, Experience with AI-assisted documentation workflows
What You'll Do.
Maintain and update internal knowledge base
and organize knowledge articles
and organize process documents
and organize troubleshooting guides
and organize onboarding materials
and organize user-facing support content
Support content audits
Identify outdated articles
Identify duplicate articles
Identify incomplete articles
Identify low-usage articles
Recommend improvements for content
Apply agreed taxonomy
Apply tagging standards
Apply naming conventions
Apply content templates
Document release notes
Document product updates
Document technical workflows
Document integration details
Document internal procedures
Maintain help center articles
Reduce repetitive customer inquiries
Reduce repetitive internal inquiries
Assist in building onboarding knowledge paths
Track content performance metrics
Use AI tools responsibly
Improve drafting documentation
Improve editing documentation
Improve summarizing documentation
Improve categorizing documentation
Improve optimizing documentation
Maintain documentation quality
Ensure clarity of documentation
Ensure consistency of documentation
Ensure accessibility of documentation
Ensure alignment with governance standards
Perform other knowledge management duties
Perform other documentation-related duties
How You'll Work.
Team & Collaboration
Work with Product teams; Work with Engineering teams; Work with Customer Success teams; Work with Support teams; Work with Operations teams
Communication Scope
Written communication; Verbal communication
Full Job Description
About IGT1 IGT1 is a rapidly growing offshore technology and talent solutions company based in Port City Colombo. We are a fully owned subsidiary of IGT I Holdings Sweden AB, funded by the three of world’s leading private equity firms; EQT Group, Hg, and TA Associates. We’re also proud to be a sister company of IFS, Sri Lanka’s largest and most established technology company. At IGT1, we partner with global businesses to provide them with an operation that maximizes efficiency, spurs growth, allows them to develop and deliver world-class product and services, and create long-term value. Our people-first culture champions diversity, teamwork, and continuous learning, creating an environment where talent thrives. With a team of over 500 professionals and counting, we are always looking for passionate, skilled individuals who want to make a global impact while being part of something extraordinary. Through our offshore collaboration model, you'll be embedded within the team of one of our esteemed international clients, contributing directly to high-impact, enterprise-level initiatives. About Rhapsody: Rhapsody Health is at the forefront of revolutionizing healthcare with cutting-edge technology that drives meaningful change. Our platform empowers healthcare providers and patients to enhance care delivery and streamline processes, making a tangible impact on the healthcare landscape. As a B Corporation, we are deeply committed to balancing purpose with profitability, and our global team spans countries including Canada, Spain, Switzerland, the United Kingdom, the United States, New Zealand and Sri Lanka. We are seeking Staff Developers to join our mission of transforming healthcare through innovation and excellence. In this role, you'll be instrumental in advancing our world-class healthcare solutions, collaborating closely with product, design, and engineering teams in a dynamic, outcome-focused environment. If you’re passionate about making a difference and thrive in
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