IGT1
Technology
KnowledgeManagementSpecialist(IGT1)
“Knowledge Management Specialist (IGT1) at IGT1. Skills: Knowledge management, Technical writing, Content management. Maintain and update internal knowledge base. Create, edit, and organize knowledge articles”
What You'll Achieve.
Reduce duplicate inquiries; Improve employee self-service; Improve customer self-service
Industry & Context.
What They're Looking For.
Must Have
Bachelor's degree in Information Management, Information Science, Library Science, Communications, Business Administration, IT, or a related discipline, 2–4 years of experience in knowledge management, 2–4 years of experience in technical writing, 2–4 years of experience in content management, 2–4 years of experience in documentation management, 2–4 years of experience in customer support documentation, 2–4 years of experience in process documentation, 2–4 years of experience in SaaS/product documentation, Written and verbal communication skills, Ability to simplify complex technical or operational information, Experience using Confluence, SharePoint, Jira, help center platforms, or similar tools, Understanding of content organization, tagging, templates, and document lifecycle management, Good attention to detail, Ability to maintain content accuracy, Ability to work with multiple stakeholders across technical and non-technical teams, Basic understanding of analytics or reporting related to content usage, Willingness to use AI tools for documentation support, summarization, content improvement, and productivity
Nice to Have
Experience in SaaS, technology, healthcare technology, or software product environments, Exposure to technical documentation or API/product documentation, Familiarity with healthcare data standards such as HL7, FHIR, or EDI, Experience with AI-assisted documentation workflows
What You'll Do.
Maintain and update internal knowledge base
and organize knowledge articles
and organize process documents
and organize troubleshooting guides
and organize onboarding materials
and organize user-facing support content
Support content audits
Identify outdated articles
Identify duplicate articles
Identify incomplete articles
Identify low-usage articles
Recommend content improvements
Apply agreed taxonomy
Apply tagging standards
Apply naming conventions
Apply content templates
Document release notes
Document product updates
Document technical workflows
Document integration details
Document internal procedures
Maintain help center articles
Reduce repetitive customer inquiries
Reduce repetitive internal inquiries
Assist in building onboarding knowledge paths
Track content performance metrics
Use AI tools responsibly
Improve drafting documentation
Improve editing documentation
Improve summarizing documentation
Improve categorizing documentation
Improve optimizing documentation
Maintain documentation quality
Ensure alignment with governance standards
Perform knowledge management duties
Perform documentation-related duties
How You'll Work.
Team & Collaboration
Work with Product teams; Work with Engineering teams; Work with Customer Success teams; Work with Support teams; Work with Operations teams; Work with multiple stakeholders
Communication Scope
Written communication; Verbal communication
Applying for this Knowledge Management Specialist (IGT1) role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
What do employees actually say about IGT1?
Real rants from real employees. Read before you apply.