Bybit
FinTech
KnowledgeManagementSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Knowledge Management Specialist at Bybit. Skills: Knowledge management, Content creation. Keep CS Playbook updated. Keep SOPs updated”
Industry & Context.
What They're Looking For.
Must Have
Experience in customer service, Draft email or chat template, Logical thinking, Writing skills, Chinese and English proficiency
Nice to Have
Experience organizing knowledge/content management, Experience in crypto industry, Comfortable using mindmaps or flowcharts
What You'll Do.
Keep CS Playbook updated
Update Email Templates
Reflect new product changes
Reflect CS policy changes
Reflect system changes
Run ad-hoc training sessions
Audit existing content
Improve existing content
How You'll Work.
Team & Collaboration
Work with other teams
Full Job Description
About Us Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance. Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution. Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services. Knowledge Management Specialist Knowledge Management Specialist to keep our CS team up to date with the latest processes, tools, and product information. The knowledge manager is responsible for managing and updating internal resources like the CS Playbook, SOPs, K&U (Knowledge & Understanding), Email Templates (ET), and Quick Texts (QT). Also, run ad-hoc training when there are urgent changes or updates. Job scope: Keep the CS Playbook and Standard Operation Procedure updated and easy to understand for all the CS. Maintain and publish clear content in K&U to support agent learning. Update Email Templates and Quick Texts to ensure consistent communication. Work with other teams to reflect new product, CS policy, or system changes. Run short ad-hoc training sessions to help agents stay current. Audit and improve exis
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