KnowledgeManagementProgramLead

## Description Hinge is the dating app designed to be deleted In today's digital world, finding genuine relationships is tougher than ever. At Hinge, we’re on a mission to inspire intimate connection to create a less lonely world. We’re obsessed with understanding our users’ behaviors to help them find love, and our success is defined by one simple metric– setting up great dates. With millions of users across the globe, we’ve become the most trusted way to find a relationship, for all. About the Role  We’re looking for a Knowledge Management Program Lead to build and scale the knowledge infrastructure that powers Trust & Safety at Hinge. This is a foundational role where you’ll establish the systems, standards, and governance processes that ensure policy and operational knowledge is accurate, consistent, auditable, and accessible across internal teams, vendors, and automated systems.   This is a highly cross-functional role sitting at the intersection of T&S Operations, Education & Outreach, Policy, and Product. You’ll transform fragmented, siloed knowledge into a single source of truth that drives enforcement consistency, reduces operational risk, and sets us up to integrate AI effectively into our moderation workflows.   This role offers meaningful, direct impact on how Hinge keeps its community safe and is a strong foundation for growth in knowledge strategy, AI integration, or cross-functional program leadership.  ## Responsibilities Establish governance models for how knowledge is created, reviewed, maintained, and retired. Design and operationalize a centralized knowledge management system that serves as the single source of truth for Trust & Safety. Own knowledge infrastructure—including platform selection, configuration, and integrations. Implement version controls, logging, and retrieval mechanisms within that infrastructure. Build systems that link policy, guidance, and SOPs to prevent drift. Develop cascading change management processes to ensure downstre