Rolls-Royce
KnowledgeManagementLead
Neural analysis suggests this role is
optimal for Mid candidates.
“Knowledge Management Lead at Rolls-Royce. Skills: Knowledge Management, Content Strategy, Information Architecture, AI Enablement. Develop and own the global Knowledge Management approach. Establish governance models, taxonomies, metadata standards”
What You'll Achieve.
increase direct access (self-service); enable generative AI, virtual agents, and predictive service experiences; ensure quality, compliance, and version control; support AI readiness and interoperability; enable generative and agentic capabilities; optimize how AI systems interact with enterprise knowledge; ensure content is accurate, relevant, and searchable; accelerate content lifecycle management; continuous improvement of findability, deflection, and reuse metrics; measure content quality, usage, and AI performance; guide continuous improvement and ROI of the knowledge ecosystem
Industry & Context.
Ability to transform unstructured information into structured, tagged, and contextualized datasets
Poland right-to-work check
What They're Looking For.
Must Have
4+ years’ experience in the HR area, 4+ years’ experience in Knowledge Management, Content Strategy, or Information Architecture within a large-scale or GBS organization, Deep experience with ServiceNow Knowledge Management, Exceptional writing, editing, and information-design ability, Ability to transform unstructured information into structured, tagged, and contextualized datasets for GenAI models, Skilled in aligning cross-functional stakeholders, engineers, process owners, and service teams, Facilitation and coaching skills
Nice to Have
diverse knowledge of service delivery in global organisation / international companies, semantic search, AI-enabled content systems, AI readiness, prompt-engineering principles, responsible-AI frameworks, AI-assisted authoring, summarization, and classification tools, retrieval-augmented generation (RAG), AI literacy
What You'll Do.
Develop and own the global Knowledge Management approach
Establish governance models
Create and maintain enterprise-wide knowledge architecture
Design and implement AI-ready knowledge structures
Partner with Product Owners to deliver curated content
Apply retrieval-augmented generation (RAG)
Implement responsible-AI frameworks
Maintain and regularly refresh repositories
Leverage AI-assisted authoring tools
Drive continuous improvement of findability
Participate and contribute to a global community
Deliver training and enablement programs
Embed knowledge capture into daily workflows
Create & Define KPIs and analytics dashboards
Produce insight reports
How You'll Work.
Team & Collaboration
Aligning cross-functional stakeholders, engineers, process owners, and service teams; Partner with Product Owners; Participate and contribute to a global community of knowledge owners and SMEs across Finance, HR, Procurement, and IT
Communication Scope
Exceptional writing, editing, and information-design ability
Full Job Description
## **Job Description** **The Knowledge Management Lead** **Full time / Hybrid** **Cracow, Poland** **Why join Rolls‑Royce?** At Rolls‑Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere. By joining Rolls‑Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture. The Knowledge Management Lead is responsible for developing, maintaining, and evolving an intelligent, AI-ready knowledge ecosystem that supports service delivery, operational efficiency, and continuous learning for People Services as part of Rolls-Royce Group Business Services (RR GBS). This role ensures knowledge is captured, structured, and optimized for both human and machine use enabling generative AI, virtual agents, and predictive service experiences for People Services. As a key enabler of the ServiceNow re-implementation and GBS transformation, the Knowledge Management leader drives the transition from static repositories to dynamic, continuously learning knowledge systems. Ensure the Knowledge and content is employee friendly, with an ability to increase direct access (self-service), for our employees to access knowledge to solve their query/action. **What you will be doing** _Knowledge Strategy & Governance_ * Develop and own the global Knowledge Management approach for People Services aligned to RR GBS service goals and ServiceNow platform capabilities. * Establish governance models, taxonomies, metadata standards, and lifecycle policies to ensure quality, compliance, and version control. * Create and maintain enterprise-wide knowledge architecture to support AI readiness and interoperability across domains. _AI & GenAI Enablement_ * Design and implement AI-ready kn
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