Contour
Tech / AI / Software
KnowledgeManagement,GovernanceandStandardsLead
“Knowledge Management, Governance and Standards Lead at Contour. Skills: Knowledge Management, Governance, Standards, Information Architecture, Content Lifecycle Management, KM Tooling Enablement, Adoption and Change Management. Design and implement the foundational KM operating model.. Deliver day-to-day KM execution.”
Industry & Context.
Assess fragmentation/duplication risks and define a practical approach to consolidation, ownership, and “single source of truth.”; Translate business priorities into a phased KM delivery plan and backlog.; Improve findability through information architecture, metadata discipline, and search-oriented content patterns.; Drive remediation (outdated content, missing owners, duplicates).; Gather user pain points and translate them into improvements.; Maintain an improvement backlog based on analytics and user feedback.; Iteratively improve structure, templates, and workflows.
What They're Looking For.
Must Have
Bachelor’s degree in Business, Information Management, Communications, Computer Science, Library/Information Science, or a related field. Equivalent practical experience is acceptable., 5+ years of experience in Knowledge Management, content operations, information architecture, digital workplace, documentation/program enablement, or a closely related discipline., Demonstrated experience designing or improving a knowledge repository, including standards, templates, governance, and lifecycle processes., Experience establishing and operating KM governance models (e.g., decision forums/cadences, RACI/decision rights, standards compliance, and action tracking) in a matrixed environment., Hands-on experience implementing or administering a knowledge hub platform (e.g., SharePoint/Microsoft 365 or an equivalent), including site/page/library or space design, permissions, metadata, and structures that improve end-user findability., stakeholder management and facilitation ability to influence without authority across multiple teams., writing and editing ability to create clear standards, playbooks, and contributor guidance., Experience driving adoption/change (training, communications, enablement) for new tools and processes., Ability to operate in ambiguous, build-from-scratch environments and deliver iteratively with execution discipline.
Nice to Have
Familiarity with digital workplace and knowledge tooling ecosystems—and how to integrate KM into day-to-day workflows (e.g., Teams/Viva/Power Automate or comparable tools)—is an advantage.
What You'll Do.
Design and implement the foundational KM operating model.
Deliver day-to-day KM execution.
Provide guidance on knowledge hub approach and tooling.
Establish information architecture and content standards.
Enable publishing and maintenance workflows.
Drive adoption across stakeholders.
Identify high-value knowledge domains and priority use cases.
Conduct structured discovery using interviews
and review of existing artifacts.
Assess fragmentation/duplication risks and define a practical approach to consolidation
and “single source of truth.”
Translate business priorities into a phased KM delivery plan and backlog.
Design and maintain the information architecture for the knowledge hub.
Define and apply taxonomy/metadata standards
and versioning practices.
Create and maintain templates for key knowledge asset types.
Ensure the hub is easy to navigate for different audiences.
Define and run workflows for content intake
Establish content ownership expectations.
Edit and structure content for clarity
Monitor content health and drive remediation.
and help administer the knowledge hub platform.
Improve findability through information architecture
and search-oriented content patterns.
Support integration patterns where appropriate.
Maintain basic governance controls to keep the hub trusted.
Develop and deliver contributor guidance and enablement.
Drive adoption through communications and feedback.
Facilitate working sessions with SMEs and stakeholders.
Promote sustained KM behaviors.
Define and report KM metrics.
Maintain an improvement backlog based on analytics and user feedback.
Provide regular updates to leadership on progress
and recommended adjustments.
Facilitate the KM governance cadence.
Capture decisions and action items
maintain KM standards/documentation
How You'll Work.
Team & Collaboration
Work with corporate functions and portfolio business unit stakeholders.; Partner with IT for knowledge hub platform configuration and administration.; Facilitate working sessions with SMEs and stakeholders.; Influence without authority across multiple teams.
Communication Scope
writing and editing ability to create clear standards, playbooks, and contributor guidance.; Develop and deliver contributor guidance and enablement (job aids, training, publishing “how-to” resources).; Drive adoption through communications and feedback.
Process & Methodology
Translate business priorities into a phased KM delivery plan and backlog., Deliver iteratively with execution discipline.
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