KnowledgeContentAssociate

We’re on a mission to make our Help Center the single source of truth for our customers, partners, and agents. The Knowledge Content Associate will play a key role in creating, curating, and maintaining high-quality content that is accurate, engaging, and easy to understand. This role is perfect for someone who has a keen eye for detail, and can balance clarity with creativity. You’ll work cross-functionally with Product, Operations, CX, and Localisation teams to ensure all Help Center content is not only factually correct but also consistent with our tone of voice. Your work will directly impact customer satisfaction, chatbot efficiency, and overall trust in our platform. **About Treatwell** Hi, we’re Treatwell. Nice to meet you. We’re a team of 700 passionate and brilliantly talented people across Europe. We’re the industry’s smartest salon management software, all connected to Europe’s leading bookings platform, working with over 50,000 salon partners across 13 countries, processing over 8 million bookings every month. And….breathe. But we’re not done yet. We’re on an exciting journey to digitally revolutionise the hair and beauty community. If this excites you, we might just have the role for you. **You will be responsible for: ** * Create and update Help Center content that is accurate, user-friendly, and engaging. * Collaborate with subject matter experts across Product, CX, and Operations to gather information and validate details. * Adapt technical information into clear, concise language that is easy to understand for non-technical audiences. * Maintain brand tone of voice across all articles and ensure consistency of style, formatting, and structure. * Continuously audit and refresh existing content to keep it up-to-date, relevant, and aligned with product changes. * Optimise articles for usability (clear structure, formatting, images, video, and links). * Support localisation efforts by preparing content that is easily translatable and consistent across m