MSX International
automotive business services
KnowledgeBaseAdministrator
Neural analysis suggests this role is
optimal for not-applicable candidates.
“Knowledge Base Administrator at MSX International. Skills: Knowledge Base Administration, Content Management, Cross-functional Collaboration, Communication. Create, organize and maintain the centralized knowledge repository. Bridge information flow between customer, CRC agents, and trainers”
What You'll Achieve.
Ensure complex procedures and service updates are accessible and easy to understand for agents; Monitor KB usage running deeper analysis in case of deviation
Industry & Context.
Analytical mindset with ability to monitor content usage and identify improvement areas
What They're Looking For.
Must Have
Experience creating and managing knowledge base content (SOPs, guidelines, articles), written and verbal communication skills with the ability to simplify complex information, Experience working with knowledge management tools (e. g. Zendesk, Confluence, Notion), Ability to organize and structure information clearly and efficiently, attention to detail and quality control mindset, Experience collaborating with cross-functional teams, Analytical mindset with ability to monitor content usage and identify improvement areas, Fluent in English (C1)
What You'll Do.
organize and maintain the centralized knowledge repository
Bridge information flow between customer
Ensure complex procedures and service updates are accessible and easy to understand for agents
Provide feedback from operations back to customer
Develop and maintain structured knowledge base articles and SOPs
Conduct regular content audits to ensure accuracy and relevance
Support translation and communication across markets
Collaborate with Quality/Training to align KB with training programs
Recommend content restructuring based on operational feedback
Monitor KB usage running deeper analysis in case of deviation
Act as admin and communication bridge between customer
Operations and Quality teams
How You'll Work.
Team & Collaboration
Bridge information flow between customer, CRC agents, and trainers; Collaborate with Quality/Training to align KB with training programs; Act as admin and communication bridge between customer, Operations and Quality teams; Experience collaborating with cross-functional teams
Communication Scope
written and verbal communication skills with the ability to simplify complex information; Support translation and communication across markets
Full Job Description
MSX International is a global leader in automotive business services, operating in more than 80 countries. Our Contact Center in Barcelona brings together professionals from different backgrounds and countries, all focused on delivering excellent support and customer satisfaction for major automotive brands. If you want to grow, learn and be part of an international team, this is your place. Mission The Knowledge Base Administrator is a dedicated specialist embedded within the CRC operation, designed to complement and strengthen customer team — not to replace or overlap. This role acts as the connective tissue between the client, CRC agents, and trainers, ensuring that the right information reaches the right people at the right time both from agents to customer and from customer to agents. Rather than replace customer team, this position will be a bridge with the operations, supporting on admin task, communication, translations and providing feedback to customer team. Key Responsibilities * Create, organize and maintain the centralized knowledge repository complementing and strengthening customer team * Bridge information flow between customer, CRC agents, and trainers * Ensure complex procedures and service updates are accessible and easy to understand for agents * Provide feedback from operations back to customer Main Duties & Tasks * Develop and maintain structured knowledge base articles and SOPs * Conduct regular content audits to ensure accuracy and relevance * Support translation and communication across markets * Collaborate with Quality/Training to align KB with training programs * Recommend content restructuring based on operational feedback * Monitor KB usage running deeper analysis in case of deviation * Act as admin and communitaion bridge between customer, Operations and Quality teams ## Qualifications * Experience creating and managing knowledge base content (SOPs, guidelines, articles) * Strong written and verbal communication skills
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