KnowledgeandEnablementManager

ABOUT ARKETA Arketa is building the operating system for modern fitness and wellness. We give studios and wellness entrepreneurs an all-in-one platform to manage schedules, accept bookings and payments, build on-demand video libraries, host retreats, run automated marketing, and launch branded apps and websites, so they can grow beyond in-person classes. We've raised $15M in Series A funding and are growing fast. It's a unique moment to join: we're building a category-defining company in a fast-moving space, and we're looking for someone who's excited to define what knowledge and enablement looks like in the wellness category. ABOUT THE ROLE A great help center earns its keep. Partners find their own answers, agents have the right one at hand, and the support team learns faster than the business changes. We're hiring our first Knowledge and Enablement Manager to build that at Arketa. Reporting to the VP of Customer Experience, you'll own the help center, the internal knowledge base agents and AI assistants learn from, the SOPs that keep the team consistent, and the recurring training that keeps our frontline sharp. You'll set the strategy and deliver against it yourself. Especially in year one, you'll be writing articles, building training, and running sessions, not just directing others. This is an IC role today with a path to a larger function as the program scales. ABOUT THE TEAM Knowledge & Enablement sits within Arketa's Customer Experience organization, alongside Customer Care, onboarding, and retention. For most of our partners, the support team is the human face of Arketa. You'll partner closely with the Head of Customer Care, Engineering, and Product to make sure partners can find their own answer before they need to contact us, and that our team is ready when they do. WHAT YOU’LL DO: - Own the Arketa help center end-to-end: content strategy, article quality, gap identification, and the metrics that determine whether it's actually deflecting tickets. - Shap