Arketa
Fitness and Wellness
KnowledgeandEnablementManager
“Knowledge and Enablement Manager at Arketa. Skills: Help Center Management, Knowledge Strategy, Frontline Training, Content Quality. Own help center end-to-end. Shape knowledge and training strategy”
What You'll Achieve.
Deflecting tickets; Self-service rate; Contact-after-view by article; Search zero-result rate; Training completion; Post-training performance lift
Industry & Context.
Analytical instincts
What They're Looking For.
Must Have
3 to 5 years owning a help center, knowledge base, or customer education program at a SaaS company, Player-coach disposition, Demonstrated experience owning both external-facing knowledge and internal documentation or training content simultaneously, Experience writing and structuring knowledge content for AI-enabled support, Experience evaluating AI answer quality at scale, Comfortable using AI as a working partner, Experience designing and delivering recurring training content for frontline teams, Analytical instincts, Experience building a content quality system from scratch
Nice to Have
Worked in or with boutique fitness, wellness, or SMB SaaS, Run a wellness business, taught fitness, or been a partner-side user of a platform like Arketa
What You'll Do.
Own help center end-to-end
Shape knowledge and training strategy
Maintain prioritized gap queue
Build and run frontline training program
Prioritize training based on signal
Build internal knowledge base
Build content quality system
Instrument help center with Engineering
How You'll Work.
Team & Collaboration
Partner closely with Head of Customer Care; Partner with Engineering; Partner with Product
Applying for this Knowledge and Enablement Manager role?
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How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
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- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about Arketa?
Real rants from real employees. Read before you apply.